Hello @fusion11,
I am sorry to hear about the challenges you have encountered with our service, and I apologize for any inconvenience this may have caused. We highly value customer feedback and aim to address your concerns:
As per our internal support records, we have diligently tried to explain that our Dokan Delivery Driver App is functional as developed, but it seems there may be a misunderstanding regarding its functionality. Regarding the issue of time difference, we do believe we have provided support promptly, in accordance with our support policy.
We understand that it can be frustrating when things do not work as expected, which is why we provide resources on our site such as our live chat system, demo site, app, and comprehensive documentation for pre-purchase testing to ensure clarity.
We genuinely appreciate your feedback and will utilize it to further enhance our service. Customer satisfaction remains a top priority, and we are fully committed to addressing the areas you have identified.
Thank you!
