Don’t Get Locked Out

  • devin.miller

    (@devinmiller-1)


    7 months ago

    I feel misled by this plugin. While most premium plugins will stop updating once your subscription ends. This one will actively lock you out from using it so you’re effectively locked into their subscription no matter what pricing they choose to set it at or whether they provide any useful updates. They don’t advertise this on their main page and only put it hidden in their documentation. Terrible business practice and scummy company to force you into their subscription model this way.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi Devin,

    Thanks for the feedback even though it’s a one star. This is part of our license controls of our premium tool (not the free one you’ve reviewed here).

    Just to be super clear, we never lock front end functionality. Your wholesale customers will continue to experience your wholesale functionality exactly as before.

    On the backend though, premium features are only available to users with an active premium license. If you’re a premium customer, just simply enter your license key and you’re good to go.

    If you don’t have an active key, the premium plugin will warn you about this over the period of a whole month explaining what will happen. It doesn’t happen overnight.

    You’re also welcome to turn off the premium plugin at any time and continue with free features, but you will need an active license as per our docs here to continue with premium.

    If you’re really stuck and need a little more time to decide if we’re giving you enough value to cover the annual subscription, please just reach out and I’ll give you some extra time on your license. I’ll also note, we don’t change the prices for our grandfathered in customers. The only time it would change is if you resubscribed later after a period of not having an active subscription.

    I hope this helps clarify.

    Thread Starter devin.miller

    (@devinmiller-1)

    That’s false. If you have a custom role created with access control, then disabling the premium plugin automatically makes all that information available to the public. That’s just one example but there are probably others. This means that users are locked into your subscription or they risk exposing all private wholesale information to the public.

    Locking the owner of the plugin from accessing information may be in violation of various state or country laws as well including GDPR or specific US laws like those in California.

    Finally, it’s a terrible business practice and one that’s widely despised, especially when almost every WordPress plugin currently in existence doesn’t follow this practice.

    I know this review is listed on the Free plugin, but it’s mostly a warning not to waste money on the premium versions for anybody that might be looking since you’ll be stuck in a predatory business model.

    well useful to know – I wont even bother with the free version now

Viewing 3 replies - 1 through 3 (of 3 total)
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