Don’t get the premium version

  • hazardawareness

    (@hazardawareness)


    1 year ago

    I’ve had one of the worst experiences ever with this plugin and especially the premium version and their less than helpful support. We tried to update to the premium version but it had terrible bugs and kept breaking the site upon update on live, staging and local. After their support (eventually) said they fixed, I couldn’t get it to work they asked for live site access and completely broke the site.

    No apology or even letting me know the site was in a critical error until the next day when we all noticed. They just left us with a completely broken site. Avoid this plugin like the plague

Viewing 1 replies (of 1 total)
  • Plugin Support oluisrael

    (@oluisrael)

    @hazardawareness, I’m truly sorry for the dreadful experience you’ve had with our plugin and our support. It deeply pains us to hear about the issues you faced, especially when transitioning to the premium version resulted in such disruptive bugs across your live, staging, and local environments.

    Our aim is to provide seamless upgrades and responsive assistance, and we fell short of that with the series of problems you encountered. I completely understand your frustration and disappointment, especially with the lack of immediate communication about the critical error on your site. We should have handled this much more responsibly.

    Please reach out to us so that we can work on fixing all the issues and ensuring that the plugin is usable for you without causing further disruptions. Your feedback is invaluable, and we’re committed to rectifying these issues promptly and ensuring a smoother experience for you moving forward.

    Once again, I sincerely apologize for the inconvenience and stress this situation has caused you. If there’s anything specific you’d like us to address or if you have further concerns, please don’t hesitate to let us know. We’re here to make things right for you.

Viewing 1 replies (of 1 total)
  • The topic ‘Don’t get the premium version’ is closed to new replies.