Don’t getting any answer from support

  • Resolved denaflows

    (@denaflows)


    8 years, 4 months ago

    Hi, I’m a plus user and I’ve asked for support three times vía loged in imagely website. Two, via the proper form and the third via the contact form (just in case it was any problem with the other.

    They won’t answer. At all.

    Anything I should know about this?

    BTW, my problem is that the lightbox pro stopped working on mobile devices.

    All the best.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @denaflows – We are current with all recent support requests to the best of our knowledge. Worst case, try our contact form at https://imagely.com/contact/ and we will try to get your account sorted out as needed.

    Thanks!

    – Cais.

    Thread Starter denaflows

    (@denaflows)

    Not with mine, indeed.

    I’ll do as you say (but I did try already with the contact form with the same outcome).

    Here I go!
    [EDIT] Done! New sticker sent.

    • This reply was modified 8 years, 3 months ago by denaflows.
    Plugin Contributor photocrati

    (@photocrati)

    @denaflows – Thanks!

    – Cais.

    Thread Starter denaflows

    (@denaflows)

    @photocrati no answer at all after one week ??

    Luckily, an update solved my problem, but support is missing.

    • This reply was modified 8 years, 3 months ago by denaflows.
    Plugin Contributor photocrati

    (@photocrati)

    @denaflows – We’re sorry to read you are not getting a response to your support requests / emails. We do make every effort to respond to all inbox items. When you have a few moments, please try out contact form so we can have a look at your account and/or try to trace why you are not getting responses from our support team. Here’s a link, just in case, https://imagely.com/contact/

    Thanks!

    – Cais.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Don’t getting any answer from support’ is closed to new replies.