Dont receive email

  • Resolved dimitris212

    (@dimitris212)


    9 months ago

    I try to send the email but it never comes. The log write:

    The smtp settings is ok

    Versions:
    WordPress: 6.5.4
    WordPress MS: No
    PHP: 8.2.20
    WP Mail SMTP: 4.0.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: The following recipients failed: [email protected]: : Recipient address rejected: This mail address does not accept replies
    Host: mailgate.cosmotemail.gr
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 3.0.9 30 May 2023

    Debug:
    Email Source: WP Mail SMTP
    Mailer: Other SMTP
    PHPMailer was able to connect to SMTP server but failed while trying to send an email.
    Email Source: WP Mail SMTP
    Mailer: Other SMTP
    SMTP Error: The following recipients failed: [email protected]: : Recipient address rejected: This mail address does not accept replies

    SMTP Debug:
    2024-06-20 12:02:47 Connection: opening to mailgate.cosmotemail.gr:587, timeout=300, options=array()

    2024-06-20 12:02:47 Connection: opened

    2024-06-20 12:02:47 SERVER -> CLIENT: 220 mailgate.otenet.gr ESMTP

    2024-06-20 12:02:47 CLIENT -> SERVER: EHLO mydomain.gr

    2024-06-20 12:02:47 SERVER -> CLIENT: 250-chimaera.otenet.gr250-PIPELINING250-SIZE 41100000250-ETRN250-STARTTLS250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN

    2024-06-20 12:02:47 CLIENT -> SERVER: STARTTLS

    2024-06-20 12:02:47 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

    2024-06-20 12:02:48 CLIENT -> SERVER: EHLO mydomain.gr

    2024-06-20 12:02:48 SERVER -> CLIENT: 250-chimaera.otenet.gr250-PIPELINING250-SIZE 41100000250-ETRN250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN

    2024-06-20 12:02:48 CLIENT -> SERVER: AUTH LOGIN

    2024-06-20 12:02:48 SERVER -> CLIENT: 334 VXNlcm5hbWU6

    2024-06-20 12:02:48 CLIENT -> SERVER: [credentials hidden]

    2024-06-20 12:02:48 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

    2024-06-20 12:02:48 CLIENT -> SERVER: [credentials hidden]

    2024-06-20 12:02:48 SERVER -> CLIENT: 235 2.7.0 Authentication successful

    2024-06-20 12:02:48 CLIENT -> SERVER: MAIL FROM:[email protected]

    2024-06-20 12:02:48 SERVER -> CLIENT: 250 2.1.0 Ok

    2024-06-20 12:02:48 CLIENT -> SERVER: RCPT TO:[email protected]

    2024-06-20 12:02:48 SERVER -> CLIENT: 554 5.7.1 [email protected]: Recipient address rejected: This mail address does not accept replies

    2024-06-20 12:02:48 SMTP ERROR: RCPT TO command failed: 554 5.7.1 [email protected]: Recipient address rejected: This mail address does not accept replies

    2024-06-20 12:02:48 CLIENT -> SERVER: QUIT

    2024-06-20 12:02:48 SERVER -> CLIENT: 221 2.0.0 Bye

    2024-06-20 12:02:48 Connection: closed

    SMTP Error: The following recipients failed: [email protected]: [email protected]: Recipient address rejected: This mail address does not accept replies
Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @dimitris212,

    Thanks for reaching out! According to the debug log that you have shared, I noticed the following.

    SMTP Error: The following recipients failed: [email protected]: : Recipient address rejected: This mail address does not accept replies

    According to the error message, either you’re trying to send an email to an invalid recipient or the recipient email address does not accept emails. If you’re the owner of that mailbox, please get in touch with your email provider with the full error log and they should be able to assist you further.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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