Dont received e-mails for new orders

Hi @alessandra11d,

Just to double check you do have the appropriate emails for your customers enabled? This means there would be a purple check mark next to the Email name column.

Link to image: https://cld.wthms.co/HfAoDu

Most commonly an order comes into your site as pending, but it may depend on the payment gateways you have available and their setup. Double check that those are set and enabled correctly first.

From there also try installing a plugin like Email Log that will create a log every time an email is triggered. With that activated place a test order and check the log to see if the emails show up there as sent.

Let us know what you find!

Yes, and i install E-mail Log too, my SMTP plugin is WP Mail SMTP using Gmail. Some customers received and others no and this emails dont go to spam.

@alessandra11d In the email logging plugin you installed, do you see the emails being sent and they just aren’t being received? If the emails are showing as sent, then they may be being rejected at the other end, even if you are using a SMTP plugin.

If the emails are not showing as sent in the email logging plugin, can you go to WooCommerce > Status > Logs and check to see if there are any fatal-errors logs for the days where customers did not received orders?

If my customer buy in credit card is received, but in others methods no and don’t show in plugin and have errors logs in plugin for shipment.

If your customer pays with a credit card, that means the orders are auto-completed so that’s why the emails are sent. If they use a different payment method, such as pay by check or cash on delivery, you will need to mark the order as completed before they will get those emails.

If you are seeing errors in your log and need help understanding them, please share them here.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.