Don’t send email

Hello @mariavaleria

I trust you’re doing well!

Would you please see if the emails are located in the Spam folder? If not, please set up and SMTP plugin and see if emails are sent.

Let us know how it went!

Kind regards,
Nastia

Hello Nastia!

I tried WP Mail SMTP by WPForms and it does not work, will there be a problem in the hosting?

From already thank you very much!!

Hello @mariavaleria

Hope you are doing well!

Please try out an email tracker plugin:
https://www.ads-software.com/plugins/email-tracker/

Try to submit a form and see if emails are shown as sent from the Email Tracker settings.

If emails are there, please try changing to another SMTP service, besides the hosting one, please try GMAIL and see if this will fix the issue.

If the admin email address is created on your hosting Webmail service, would you please try submitting a form with an email from your domain? Like [email protected]

Sometimes some hosting email server has some limitations to send email to the domains that are not hosted there.

Please advise,

Kind regards,
Nastia

Hello Nastia!

I have tried it and neither does it give this error: Mail can not be send. Possible reason: your host may have disabled the mail () function

I wait your answer thank you!!

Since I told you that I really like the plugin, so I would like it to work well.

Hello @mariavaleria

I trust you’re doing well!

Please see if default WordPress emails are sent. Logout from your site and on a wp-admin page, click on “Lost Password” link to reset your password. Will the reset password link will be emailed to you?

After this, please enable debug mode. Add these lines in the wp-config.php file.

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Please make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */ in the wp-config.php file.

Please submit a form to replicate the issue. This way all errors will be saved in the debug.log file inside the /wp-content/ directory. Let us know if there will be errors in the file.

With an SMTP plugin, the issue with the PHPs mail() function should be solved, so please try out another SMTP plugin besides the one mentioned above.

If you have access from your cPanel to enable/disable PHP modules, please see of the mail function is enabled. Please also contact your hosting provider so they could have a closer look at the issue.

Let us know how it went!

Cheers,
Nastia

Thank you very much Nastia!!!

If I solve it, I’ll write you ??

Regards!!!