Don't try it if your are not a programmer

  • I love the idea of IgnitionDeck, but unless you are very comfortable messing with javascript, the back end of your WordPress site, and web hosting protocol/technology overall, don’t try to self host a crowdfunding campaign with this extension.

    I’m a fairly high-end user – having managed my own website(s) for a couple decades in HTML and several CMS platforms – but I’m not a programmer or web/IT professional, and that’s what this extension requires. I spent hours and hours of my time on the technical side of my crowdfunding campaign when I should have been working on the promotion of it.

    Definitely regret not going with a well-known, hosted platform. We are a hyper-local project (neighborhood, personal connection driven), so I figured I didn’t need national reach and could save money and drive all web traffic to my own site by self-hosting. I ended up needing to by several extensions, including the Google-drive export when the Mailchimp integration inexplicably stopped updating. Between what I spent on the software and the enormous amount of time it took to get working, I saved no money and the web traffic to the campaign page, while one of the highest individual pages, wasn’t amazing enough to make up for that.

    While the company claims to have improved the documentation, it was lousy when I started using it in Nov 2014. I had all sorts of problems getting the extension to work, there were numerous reported bugs on the support forums, and my reports took days and days for responses, which weren’t terribly helpful. Many technical responses on support forums ask users to report/interpret error codes in the javascript.

    All and all, I recommend only considering this extension if you are very technical. Not for the average wordpress user.

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  • Thank you for your honest feedback. The satisfaction of our customers is our top priority, and we take reviews like yours to heart when considering how to best improve our products and our company.

    I agree that sometimes a higher level of technical knowledge is beneficial for working with IgnitionDeck products. This is especially true for people who wish to customize their implementation of IgnitionDeck. In your case, I see that there was a conflict caused by a third party theme, requiring a couple of additions to your CSS stylesheet to correct. We never heard back from you if our suggested CSS code fixed your template issue – did that part of it work for you, at least?

    For clarification, the discussion of javascript code in your forum thread began with a customer’s desire to explore the code – we did not intend for you to think it was required for you to do so as well.

    I do see that one of our replies was delayed by two business days and I apologize for that. We’ve worked hard to get our response time back to under 12 hours, because we recognize the need for a faster turn around.

    It is true that we explicitly cater to the DIY mindset – having no restrictions to modifying IgnitionDeck is the biggest appeal for many of our customers.

    For customers who want both the advantages of a self-hosted solution, as well as the setup speed and ease from a product that “just works”, we would recommend using a theme made specifically for IgnitionDeck in conjunction with our Valet installation service. While these options do cost more up front, it is still comparatively inexpensive and ensures you have a working web site with minimal hassle.

    I feel like taking this path could have saved you a lot of time and frustration, and that our primary failing is not making the benefits of this option clear to you. If you had initially been more aware of this possibility, do you think your experiences with IgnitionDeck may have been more positive?

    Is there anything we can do for you service-wise at this point, which may give you cause to reconsider your rating of our plugins?

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