Don’t try to get Pro support
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I am sorry but this company don”t give Pro support and not responding for weeks to there Premium customers
They are like children not facing their responsibilities and not assuming that there are not able to provide Pro grade support and just playing around …
No one is responding to the tickets and issues for weeks and the worst is that there is no following and nobody take for account any service that running a company is needed
Seriously I never see this before such lost of time and time consuming Avery day trying to have an answer from anybody, after contacting support and using different communication available it’s look lie anybody is responding and facing the issues we have there is tons of users having issues and not having support, a shame to let people without any sort of response and I think this is the worst, how can a company taking for acutance the services they give and let people face there issues alone and not acknowledge that they are not able to give the support they advertise and taking a minimum of the responsibility they not taking
We try to post almost everyday since 3 weeks to get a chance to have an answer and nobody take the time to respond, all the other tickets (6/per day ) responded get the same answer : we are able to replicate the issue and escalade to the dev !! or they ask you to give access to wp and you wait, and you wait, and you wait ………
When you are not asked to give access to the who admin and this gies let behind them several plugins they installed and never suppress after their coming and not informing anybody that to what they put and let this plugins activated afterward !
and don’t trust all the posts saying that this is great support : this is fake and not true
we’ve worked with a lot of companies and we’ve never had such a bad lack of communication and lack of follow-up and a minimum of professionalism and also respect to communication. It’s supernatural at this level!
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