Don't use this plugin – no support after 2 weeks

  • Bought the pro version and it made a complete mess of my posts.

    Posted my issues in his support desk and set up a clone of my site for him to test on. It’s been over 2 weeks and he still hasn’t got back to me and addressed the issues.

    Asked him for full refund. Let’s hope he has the decency to give me one.

    Never going to use his plugins again.

    One of my worst ever experiences with a plugin vendor.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Michael Cannon

    (@comprock)

    Dylan,

    You’ve requested the refund just as I about to get into the issue a few minutes ago. I’m quite aware that 2 weeks delay in real support isn’t good business sense and I deeply apologize for the troubles caused. I’m normally quite on top of things, but with my current class and work schedule, I’m afraid that Aihrus has been pushed backward.

    Still, I’m sorry that the plugin didn’t work as well as you needed it to. As such, your refund has been initiated and should show in your account, typically within a few business days.

    Michael

    Plugin Author Michael Cannon

    (@comprock)

    In thinking back over this, the original support request was received Feb 01 01:39 and I let Dylan know about the delays on…

    * Feb 12 06:14
    * Feb 09 06:40
    * Feb 09 06:39
    * Feb 04 06:01

    In the end though, I failed to provide needed support and I’m sorry about it. February is a month of transition and new developers will start helping out March 1.

Viewing 2 replies - 1 through 2 (of 2 total)
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