Hey @michaeldotbay,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and we understand your concerns. We want to assure you that we value your input, and your feedback helps us improve our product.
We continuously work to make the plugin as small and efficient as possible. However, as a non-hosted service, certain elements need to be loaded onto the server, including code and saved images. This approach allows us to deliver a speedier feed overall, which is also designed to be compatible with GDPR and other relevant regulations.
Regarding support, we do offer assistance to both our free and PRO users. If you encounter any issues, please don’t hesitate to reach out through our support form at https://smashballoon.com/support/. Our team is committed to providing prompt and helpful responses to address any challenges you may be facing.
Regarding compatibility with Oxygen builder, we understand the importance of seamless integration with popular tools. Rest assured, our plugin is designed to work smoothly with Oxygen builder. If you’re encountering specific issues, we have a workaround available for certain features like custom templates.
We appreciate your patience and understanding. If there’s anything specific you’d like assistance with, please reach out to our support team, and we’ll do our best to help resolve any issues.
Best regards,
