Don’t work with 4.6.1

  • Resolved CreaZo

    (@creazo)


    2 years, 1 month ago

    Hi,

    Thank you for this wonderful plugin.

    But today I downloaded version 4.6.1 with the database update, and since then no downloads work.
    I tried different solutions:
    – Recreate upgrade environment
    – Disabling the cache (WP rocket)
    – Removal of .htaccess
    – Import new item with Download Monitor
    Nothing works and gives the same error.
    When I try to upload a document I get the following errors:
    Link provided by Download Monitor: Network error at the end of the download, document not downloaded
    Direct link: https://segpa.org/wp-content/uploads/dlm_uploads/2022/09/MHM-Module-19.pdf: 403 Forbidden- You don’t have permission to access this resource.
    On the other hand, a PDF document added to the media library without going through Download Monitor is accessible without worries (example: https://segpa.org/wp-content/uploads/2022/07/Decouverte-N°6-LAustralia.pdf )

    I can’t find any other solution paths, if necessary I can give you access to the site to check an environment that was stable yesterday and not stable today.

    Thanks for your feedback.`
    John PEWEB, A french fan !

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Razvan Aldea

    (@raldea89)

    Hey @creazo ,

    Could you try and do the following modifications – https://github.com/WPChill/download-monitor/issues/1030 – and see if this fixes your problem?

    Warmly,
    Razvan

    Thread Starter CreaZo

    (@creazo)

    Hello and thank you for your answer, I have exactly the same comment and I still copy paste to do the test.
    No change and I have a weird information, my file is 770 lines instead of the 754 initially seen in https://github.com/WPChill/download-monitor/blob/4.5.97/src/DownloadHandler.php#L694 .

    My file link : https://drive.google.com/file/d/1LhWCCaw6Go66-3IFXQ6LxTyOpxKzAsou/view?usp=sharing

    Regards

    Plugin Author Razvan Aldea

    (@raldea89)

    Hello @creazo ,

    The file present in the github ticket I sent was from Download Monitor v4.5.7( as the ticket was created around that time ), it is normal that your file is bigger/has more lines.

    I am sorry but I did not quite understand, did you do the modification and nothing changed?

    Also, could you please tell me how your downloads are entered on that page? Some appear to have the download link, others only have a #.

    Warmly,
    Razvan

    Thread Starter CreaZo

    (@creazo)

    Hello,
    I thank you for the time of exchange but my level of English and technique is not sufficient to exchange correctly on these precise questions and I am sorry… On the other hand I can contribute by giving you access to the site and maybe FTP if needed.

    All my downloads are returned from the extension with the plugin method, I do not understand this insertion of “#”
    When I edited the comment, nothing really changed.
    I went back to 4.5.99 to return to operational functionality in the meantime.

    Regards

    Same issue with 4.6.2 – downloads would never finish and eventually would fail.

    Commenting out lines 674 – 679 in the /src/DownloadHandler.php file did work for me.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @sgarcia513 – could you please update to 4.6.3 and see if this fixes your issue?

    Thread Starter CreaZo

    (@creazo)

    Hi !

    With Version 4.6.4 i have I have no problem.
    Thank you for the resolution and the (extraordinary) work on your extension.

    Problem solved for me!

Viewing 7 replies - 1 through 7 (of 7 total)
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