Double Charged

  • itsheridea

    (@itsheridea)


    4 years ago

    They never responded when I try to ask for a refund for a double charged error.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rafin

    (@rafinkhan)

    Hi @itsheridea,

    First of all, we are really sorry about the inconvenience caused. Due to server maintenance, ??you have been charged twice which shouldn’t have happened.

    ????And, since, it’s weekend out here, we couldn’t get back to you earlier. We are sorry about that.

    Regardless, I have already assigned our Team Lead to refund your extra charge as soon as possible. So, don’t worry, you will be receiving the refund shortly.

    By the way, I know you have done that completely out of frustration but the 1* Review which you have left could a bit more damaging for us. So, once we proceed the refund, can you please change your review or remove it?

    We would highly appreciate it. Thank you!??????`

    Plugin Author Rafin

    (@rafinkhan)

    @itsheridea,

    Hi, there. We kept our promise and refunded the extra charge as requested. However, you haven’t changed the review yet. Can you please do that?

    We would appreciate it a lot. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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