Double Emails

  • Resolved gordon-b

    (@gordonbuschle)


    3 years, 9 months ago

    Hi there,

    since the last update woocommerce sends the invoice 3 times to the customer in the same minute. How can I avoid this? I installed WP commerce and it confirms this behavior.

    How can this be fixed?

    In the order itself I see some logs the payment was confirmed multiple times.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @gordonbuschle,

    >In the order itself I see some logs the payment was confirmed multiple times.

    Just to check further, which payment gateway is affected? Does the issue also occur when you make a test order using BACS or Cash On Delivery?

    Thanks.

    Thread Starter gordon-b

    (@gordonbuschle)

    Hi,

    it occured with paypal. I use your autocomplete script in the child theme. But before the update I never had an issue with it. Everything worked fine.

    I do not use BACS or Cash On Delivery. So I cannot say if this would occur there.

    Best
    Gordon

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back.

    >it occured with paypal.

    In this case, I would recommend trying the recommendation given in this thread to see if the duplicate emails are sent

    >I do not use BACS or Cash On Delivery. So I cannot say if this would occur there.

    You could enable one of these payment methods and see if they also show similar behavior when you place a test order. This way, you will be able to tell if the issue is PayPal-specific or a general WooCommerce issue.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @gordonbuschle,

    We haven’t heard back from you in a while so we were just checking if you were able to make some headway with the issue.

    Just to add to my last message:

    >In this case, I would recommend trying the recommendation given in this thread to see if the duplicate emails are sent

    Seems the link didn’t quite come through, I meant trying the solution in this thread: https://www.ads-software.com/support/topic/help-with-duplicate-new-order-emails/

    Be sure to update us on how it goes on your end.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    This thread has been inactive for a while, so I’m marking it as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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