Double Emails

Hi @gordonbuschle,

>In the order itself I see some logs the payment was confirmed multiple times.

Just to check further, which payment gateway is affected? Does the issue also occur when you make a test order using BACS or Cash On Delivery?

Thanks.

Hi,

it occured with paypal. I use your autocomplete script in the child theme. But before the update I never had an issue with it. Everything worked fine.

I do not use BACS or Cash On Delivery. So I cannot say if this would occur there.

Best
Gordon

Thanks for getting back.

>it occured with paypal.

In this case, I would recommend trying the recommendation given in this thread to see if the duplicate emails are sent

>I do not use BACS or Cash On Delivery. So I cannot say if this would occur there.

You could enable one of these payment methods and see if they also show similar behavior when you place a test order. This way, you will be able to tell if the issue is PayPal-specific or a general WooCommerce issue.

Thanks.

Hi @gordonbuschle,

We haven’t heard back from you in a while so we were just checking if you were able to make some headway with the issue.

Just to add to my last message:

>In this case, I would recommend trying the recommendation given in this thread to see if the duplicate emails are sent

Seems the link didn’t quite come through, I meant trying the solution in this thread: https://www.ads-software.com/support/topic/help-with-duplicate-new-order-emails/

Be sure to update us on how it goes on your end.
Thanks.

Hi,
This thread has been inactive for a while, so I’m marking it as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.