Double emails sent

  • Resolved Nikoi

    (@iokinpardo)


    1 month, 1 week ago

    Hi,

    we are facing double emails sending for the Reset Password Email template.

    We have a WP multisite instance. We have enabled it on the main site and configured it properly. When a user tries to ask for a Reset Password setting his email address, user seems to receive 2 emails. The WP default one + EmailKit configured one.

    How can I solve this issue?

    We have also tried activating the Plugin as Network Active just in case, but having same double email issue.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Nikoi,

    Thank you for reaching out to us.

    In our tests, EmailKit works perfectly in single-site setups without sending duplicate emails.
    However, in your specific multisite setup, it’s possible that the default WordPress email isn’t being overridden due to configuration or compatibility issues. As a workaround, could you please stop the default email sending from WordPress to using the Relevant plugin?

    To investigate further, could you please share the following details?

    • Your current configuration settings in EmailKit.
    • The theme you are using.
    • Any email-related plugins installed on your multisite instance.

    Once we have this information, we will reproduce the issue in our development environment. Thank you for your understanding. We look forward to assisting you further.

    Best Regards.

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @iokinpardo ,

    I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Reju

Viewing 2 replies - 1 through 2 (of 2 total)
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