Double Inventory Draw

  • Resolved kody8vcj8391c

    (@kody8vcj8391c)


    7 months, 4 weeks ago

    Hey All,

    I’m looking for support in this. I’m having an issue where a CC order results in two order confirmation emails. Additionally, it doubles draws out of our inventory in Woo, really throwing us off. Sometimes even making our stock show -1

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Confirm whether this is only happening with WooCommerce Stripe or whether you’re able to replicate the same behaviour with another payment gateway as well;
    • Share a copy of your status report as found under WooCommerce > Status
    • Share a copy of any Stripe Logs as found under WooCommerce > System Status > Logs (Assuming Stripe Logging was enabled at the time of checkout)
    • Share a copy of the order-notes section for an affect order. These can be found under WooCommerce > Orders > YOUR ORDER > Order notes (On the right-hand side)

    Thanks!

    Thread Starter kody8vcj8391c

    (@kody8vcj8391c)

    Is there a non public support method for stripe? Or is public support the only way??

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello kody8vcj8391c,

    Thank you for your reply.

    You can also create a ticket via your Woo.com account.
    You can find the Get Support link on the right-hand side of this page.

    May I ask why do you ask about non-public support method?

    Best regards.

    Is there an update to this? I have had this exact issue going on 2 weeks.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @cornerstonewebdev,

    Sorry to know that you’ve also faced a similar issue. However, to align with?forum best practices, please create a new topic so that we can address your issue(s) separately.

    In the meantime, I recommend trying the suggested steps mentioned above and while creating a new ticket, please share with us the following:

    • a copy of your status report as found under?WooCommerce > Status
    • a copy of any Stripe Logs as found under?WooCommerce > System Status > Logs?(Assuming Stripe Logging was enabled at the time of checkout)

    Looking forward to assisting you further under your new topic.

    I have the same issue and will follow this ticket. I will also open a new ticket

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @philip8829,

    That’s a great way to keep updated on any progress or solutions.

    However, if you’re facing the same problem, opening a new ticket will help us address your specific concerns more effectively.

    Thank you for understanding.

Viewing 7 replies - 1 through 7 (of 7 total)
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