Double Migration

Hi @careycat,

I have investigated the issue on the page with the gallery at https://heroesinternational.org/grandmothers/. It seems the images are loading from a CDN(https://secureservercdn.net) which is returning a 404 error as shown in the screenshot: https://monosnap.com/file/lVq4f6sCcQLEiilREMu2sj3PDcEIMp. 404 error means the image could not be found from the CDN where they are being served and could be the reason why they are not able to display on the frontend. To troubleshoot the issue, try disabling your CDN plugin to see if this solves the problem.

Let me know how this goes.

Kind regards,
Blaise

So it looks like it’s the Godaddy Managed WordPress hosting forcing the CDN not us. Any thoughts there? Again there were no issues on the shared hosting I had it on originally.

Hi @careycat,

Thanks for the information. To troubleshoot the issue, try contacting your web hosting provider, Godaddy, and ask them to try disabling the CDN(https://secureservercdn.net) feature so that the images can get served directly from WordPress then check to see if the images will now display in the gallery.

Let me know how this goes.

Kind regards,
Blaise.

Thanks, I’ll call them. Lives have been saved with this website, and we hope to continue to do so. I am glad you are willing to help be a part of it with this support.

Thank you. As it turns out Godaddy added CDN to the basic WordPress hosting fairly recently and the setting isn’t in the place it is in the deluxe. They disabled it via support, so the Grandmothers display properly now.

The only issue now is the Grandmothers WERE an even grid originally. Now the thumbnails are various sizes. The gallery is set for 150×150 Thumbnails so I don’t know what’s overriding it now.

https://heroesinternational.org/grandmothers/

They were originally one nice neat grid

https://lemurhost.com/uploads/grandmothers.png
(A screen cap from when I finished this page the first time on the original hosting)

Any help would be appreciated. We are trying to save lives.

• This reply was modified 3 years, 8 months ago by careycat.

https://lemurhost.com/uploads/grandmothers.png

Corrected Image link of what it used to look like.

There is a problem with your thumbnail generation. Can you goto the FooGallery Setting page, then goto Images tab and click on View Thumb Test Page link. It will try to generate a bunch of thumbnails. See if there are any errors on that page and let me know (besides the last generation error on the page which we are expecting)

Also, can you provide the contents of your System Info so we can see what Image Editor libraries are being used in your WP setup

They all looked good except the bottom two:

Media Resize to 50x50

original : https://heroesinternational.org/wp-content/uploads/2018/11/heroes-1.jpg
result : https://heroesinternational.org/wp-content/uploads/2018/11/heroes-1.jpg

WP_Error Object ( [errors] => Array ( [error_loading_image] => Array ( [0] => File doesn’t exist? ) ) [error_data] => Array ( ) [additional_data:protected] => Array ( ) ) 
Remote test for non image

original : https://fooplugins.s3.amazonaws.com/test.php
result : https://fooplugins.s3.amazonaws.com/test.php

WP_Error Object ( [errors] => Array ( [invalid_image] => Array ( [0] => Zero size image string passed ) ) [error_data] => Array ( [invalid_image] => https://fooplugins.s3.amazonaws.com/test.php ) [additional_data:protected] => Array ( ) )

FooGallery version : 1.10.3
WordPress version : 5.7
Activated Theme : Catch Kathmandu
WordPress URL : https://heroesinternational.org
PHP version : 7.3.12
PHP GD : Loaded (V2)
PHP Imagick : Loaded
PHP Open SSL : Loaded
PHP HTTP Wrapper : Found
PHP HTTPS Wrapper : Found
HTTPS Mismatch : None
PHP Config[allow_url_fopen] : 1
PHP Config[allow_url_include] : 1
WP Image Editor : FooGallery_Thumb_Image_Editor_Imagick
Thumbnail Generation Test : https://heroesinternational.org/wp-content/uploads/2018/11/heroes-1.jpg
Extensions Endpoint : https://raw.githubusercontent.com/fooplugins/foogallery-extensions/master/extensions.json?v=!q(nxAXfqj8I
Extensions Errors : Nope, all good
Extensions : 
Extensions Active : Array
(
    [0] => default_templates
    [1] => foobox
)

Gallery Templates : Array
(
    [0] => default
    [1] => image-viewer
    [2] => justified
    [3] => masonry
    [4] => simple_portfolio
    [5] => thumbnail
    [6] => polaroid_promo
    [7] => grid_promo
    [8] => slider_promo
)

Lightboxes : Array
(
    [foogallery] => FooGallery PRO Lightbox (Not installed!)
    [foobox] => FooBox
)

Settings : Array
(
    [gallery_template] => default
    [gallery_sorting] => 
    [default_gallery_settings] => 0
    [caption_title_source] => caption
    [caption_desc_source] => desc
    [thumb_engine] => default
    [thumb_jpeg_quality] => 90
    [default_crop_position] => center,center
    [thumb_resize_upscale_small_color] => rgb(0,0,0)
    [language_imageviewer_prev_text] => Prev
    [language_imageviewer_next_text] => Next
    [language_imageviewer_of_text] => of
    [language_images_count_none_text] => No images
    [language_images_count_single_text] => 1 image
    [language_images_count_plural_text] => %s images
    [enable_custom_ready] => on
    [force_https] => on
    [custom_js] => 
    [custom_css] => 
    [default_retina_support] => Array
        (
            [2x] => false
            [3x] => false
            [4x] => false
        )

)

Active Plugins : Array
(
    [0] => foogallery/foogallery.php
    [1] => add-category-to-pages/add-category-to-page.php
    [2] => akismet/akismet.php
    [3] => all-in-one-seo-pack/all_in_one_seo_pack.php
    [4] => better-search-replace/better-search-replace.php
    [5] => conditionally-display-featured-image-on-singular-pages/conditional-featured-image.php
    [6] => disable-comments/disable-comments.php
    [7] => duplicate-page/duplicatepage.php
    [8] => exclude-pages-from-menu/exclude-pages-from-menu.php
    [9] => foobox-image-lightbox/foobox-free.php
    [10] => gotmls/index.php
    [11] => limit-login-attempts-reloaded/limit-login-attempts-reloaded.php
    [12] => page-specific-scripts/wpcp-page-specific-scripts.php
    [13] => postpage-specific-custom-css/post-page-specific-custom-css.php
    [14] => quiz-master-next/mlw_quizmaster2.php
    [15] => really-simple-ssl/rlrsssl-really-simple-ssl.php
    [16] => search-regex/search-regex.php
    [17] => wordfence/wordfence.php
    [18] => wordpress-seo/wp-seo.php
)

thanks for that @careycat

It looks like there is a problem when the built-in image editors are trying to access images in your media library.

Do you have any restrictions on your media library to prevent image hotlinking? Like updates to your .htaccess file perhaps?

One quick thing to try is force GD image editor. Goto FooGallery Settings -> Images tab and enable Force GD Library.

If that still does not fix the problem, then there is some other permission issue at play here.

So this was never resolved and we did a Foo Gallery Plugin update and now the thumbnails are messed up more.

If we remove and reinstall the plugins are the settings saved or will we lose all the galleries when we deactivate / uninstall / reinstall? The grandmother sponsorship is completely broken and I meet with the executive director / CEO tomorrow. They were fine pre-migration.

https://heroesinternational.org/grandmothers/dunya/

Thumbnail generation test failed!object(WP_Error)#6139 (3) { [“errors”]=> array(1) { [“error_loading_image”]=> array(1) { [0]=> string(25) “File doesn’t exist?” } } [“error_data”]=> array(0) { } [“additional_data”:protected]=> array(0) { } } array(2) { [“ext”]=> string(3) “jpg” [“type”]=> string(10) “image/jpeg” }