Double Refund

Hello @wflgreg,

Please confirm whether you are utilizing any automation plugins or other plugins that might be causing the duplication of the refund amount.

Could you clarify if the refund amount only appears duplicated on your website’s orders page, or if it also reflects duplicate records on the Stripe dashboard payments?

Additional information would be helpful in understanding the scenario more comprehensively, allowing us to provide you with an accurate response.

Hello?@wflgreg,

We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

We’re here to help whenever you’re ready to continue.

Thank you for your understanding and cooperation.

it’s only on the woocommerce orders page. It doesn’t actually make a duplicate refund. But shows as double the amount everytime we refund. It’s confusing to our customers as sometimes the refund shows as a larger amount than they actually paid initially.

Greg

Hello @wflgreg,

I attempted a test refund to replicate the scenario, but unfortunately, I couldn’t reproduce the same issue. Please refer to this screen recording: https://bsf.d.pr/v/g96dn0 and let me know if there’s anything I might have missed in trying to replicate the issue.

Alternatively, it’s possible that a plugin conflict on your website could be causing the problem. Let’s explore this possibility further to pinpoint the issue.