Double Submissions

  • Resolved Nathan24

    (@nathan24)


    1 month, 1 week ago

    On a couple of our forms created with WP Forms, we’re receiving double submissions. The problem began on October 9, and I’m not quite sure what could’ve happened to introduce this problem. We last updated the plugin on October 4, and the problem didn’t appear until several days after that. Is there a setting I can check, or something else I can do to prevent double submissions?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    Hello @nathan24 ,

    Thanks for reaching out and I am sorry to hear about the trouble.

    The duplicate entry might be due to users refreshing the page when a confirmation message is shown.

    In this case, there are a couple of possible solutions to prevent this:

    Redirect users to a Thank You page?rather than a confirmation message on form submission. This can often be an even better option, as Thank You pages can be designed to help your users in more ways. For more details on how to set up a Thank You page, as well as examples to make this page effective, check out this tutorial.

    Use AJAX form submission.?This can be enabled in the form builder when you go to?Settings?>?General?to select?Enable AJAX form submission. This option prevents duplicate entries from being created when users refresh the page after form submission. For more details regarding AJAX form submissions, please see our guide here.

    Hope this helps. Thanks ??

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @nathan24,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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