Doubt about Recurring Payments
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I’ve read this on a GIST:
“You generally do not want to setup PMPro levels with both a recurring billing amount AND an expiration date. This SQL query will clear the expiration date for active recurring memberships.”
Why not?
Maybe this is causing my issues here: https://www.ads-software.com/support/topic/expiration-problem/
Since I’ve recurring bills (per year) with this checked: “Membership Expiration: Check this to set when membership access expires.” (with 1 year duration)
And it says too “Set the duration of membership access. Note that the any future payments (recurring subscription, if any) will be cancelled when the membership expires.”
That means that if an user paid and has a subscription of 1 year, and when near the end date if the user renews, the membership will still cancel?! Is that it?
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Where I read that was in this gist: https://gist.github.com/strangerstudios/ddc95dac10cff8fbfb50af25de170a77
But I’m not using that code! I just read that note and then after read the note on admin panel I thought “it may be it”, causing all my issues of users going to the expire group even when they renew. Or the other problem that users that doesn’t renew was going to expire group instead of Free Members Group as I coded with a costumization plugin.
I’ll share very soon my code
EDIT: We can continue here since it seems to be related and I shared my costumization code there:
https://www.ads-software.com/support/topic/expiration-problem/page/2/#post-9847754Thank you. ?? That sql seems to do the trick. I’ll have more news in february.
I’m using Paypal Express.
I’ve just one more doubt: What happens when someone turns off auto-renewal through PayPal? Does the PayPal system alert the membership system of this? So, will the user be removed from the Level?
Lets reopen this issue again :/
I am almost giving up on this plugin…
It doesnt seem to work at all…
I’ve Paypal Express as my gateway, I had one user that bought a membership plan 26 Feb 2017, and yesterday was the subscription renew.
And I’ve received a notification from paypal saying that the user cancel the subscription, but on this plugin, the user is still active… shouldnt paypal talk with the gateway of the plugin and remove the user from the membership?
Here some pics so you can see what I’ve:
https://i.gyazo.com/61d2983cbe46d6be68ee69764cf3987a.png
https://i.gyazo.com/17107b393c356aa0ae85331bd1ec20d4.png
https://i.gyazo.com/91a605108adb0ec58264f1c2342b3898.pngIf the user cancelled from paypal what should happen?
And if the user cancelled from site what should happen?
You said “What happens is that if the user’s account fails payment, the payment gateway will keep trying for X times before cancelling the user’s membership over a couple of days.” but I dont know in which situations this should happen.
And couple of days, how much days? 1 week? 2 weeks? can be more?!
How can I test this to know for sure it will work?
About IPN config, is this tutorial updated: https://www.paidmembershipspro.com/setting-setting-ipn-urls-paypal/
Should I do exactly what is stated? Having the messages disabled but the IPN activated? Is that it?
And if I go to “/wp-admin/admin-ajax.php?action=ipnhandler”
I get this:
https://i.gyazo.com/86a90928a08db12388e8f79b95eb7edd.pngThank you for your reply.
One more question:
Is it normal to have status as disabled on the IPN history?“Paid Memberships Pro will try to cancel their subscription but I would recommend in changing their membership status to none manually.”
When someone cancel their subscription on Paypal, PMPro should know about it, and it should expire automatically their membership plan according my configurations.
But the user still stay on the same plan after cancelling on paypal, and pmpro history of that user dont have anything about the expiration.
And even users that renew, neither those have on their history the new payment.The only thing that it is working, is new payments.
If I put an expiration date, without using recurring payments, all works great.
But recurring payments seems to not work at all!This is a plugin that has a free option and a paid option, but it seems you are creating problems on the free versionso people will be forced to get the paid just to have proper support.
But free plugins should have proper support too from the authors.
It just seems this plugin is broken, I’m having problems and more problems for 1 year now… Im reaching my limit :/Plus I was thinking on buy the plan in near future, since Im interested on some addons, but how can I, if the free version is bugged and is stopping my earnings to grow?
Ok, I’ll bring another related problem but easy to spot:
When one user buy a membership plan (with one year subscription) and then after x days if that same user cancel his subscription at paypal, then his account will be cancel at the website. It shouldnt! The user should be on that group for 1 year, since he paid that year. Cancelling the subscription should only cancel when next year arrives.
And my previous problem is that when the recurring date arrives, and paypal is not able to get the money from the user and cancel his subscription at paypal, in my site nothing happens. Plus, even if paypal get the money from the user on the recurring, nothing happens on the website. No new “order”…
You may use this following guide to cancel users when their next payment date occurs instead of immediately – https://www.paidmembershipspro.com/change-pmpro-membership-cancellation-to-set-expiration-date-for-next-payment-instead-of-cancelling-immediately/
We would need to debug your IPN setup more thoroughly by the sounds of that issue. It’s possible that your IPN is not running correctly or being blocked for some strange reason or even a misconfiguration.
Please can you open a thread on https://www.paidmembershipspro.com so a support engineer may help you troubleshoot this further.
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