Downlloads more than 20 MB not working

  • Resolved Siddiq

    (@hasbunallahdotcom)


    9 years, 3 months ago

    Hi

    Marvellous plugin so far no issues however i’ve been getting notified by all visitors that download buttons when clicked works for files which are equal or less than 20 MB however when they try to download files with size more than 20M, they see this error:

    “the web page is not available

    ERR_INVALID_RESPONSE

    “

    Clicking on the DETAILS on the same error page, gives you this message:

    “The web page at http//www.mysite.com/?ddownload-xxxxx might be temporarily down or it may have moved permanently to a new web address”

    I would highly appreciate if i could be advised on this issue which is not occuring for files less than 20M.

    Regards
    Siddique

    https://www.ads-software.com/plugins/delightful-downloads/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author A5hleyRich

    (@a5hleyrich)

    This is more than likely due to server config. Can you post your server information found from within the support tab?

    Thread Starter Siddiq

    (@hasbunallahdotcom)

    Here it is, there is an upload limit by my server which is 20MB, but downloads have no limits. I’ve also verified this with my service provider.

    ## Delightful Downloads Information ##

    Version: 1.5.4
    Prior Version: 1.5.2

    enable_taxonomies: 1
    members_only: 0
    members_only_redirect: 0
    open_browser: 0
    block_agents: Googlebot
    bingbot
    msnbot
    yahoo! slurp
    jeeves
    default_text: Download
    default_style: button
    default_button: black
    default_list: title
    log_admin_downloads: 0
    grace_period: 1
    grace_period_duration: 3
    auto_delete: 0
    auto_delete_duration: 90
    enable_css: 1
    cache: 1
    cache_duration: 10
    download_url: ddownload
    folder_protection: 1
    uninstall: 0

    Plugin Author A5hleyRich

    (@a5hleyrich)

    The server information is missing from the support log. Could you attach that information?

    Thread Starter Siddiq

    (@hasbunallahdotcom)

    Ok i will send you all config what i can see, can you provide me an email as i don’t want it to be publicly seen?

    Thread Starter Siddiq

    (@hasbunallahdotcom)

    Ok i have just got your email from my email correspondence with you in past. I am sending you all information there. Please reply accordingly. Thanks much

    Plugin Author A5hleyRich

    (@a5hleyrich)

    Everything looks good with the server config. Could you enable WP_DEBUG_LOG by adding the following to your wp-config.php file.

    Replace:

    define('WP_DEBUG', false);

    With:

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

    https://codex.www.ads-software.com/Debugging_in_WordPress

    Then if you could trigger another download error and send the debug.log file to my email. Hopefully the log file will give some information away.

    Thread Starter Siddiq

    (@hasbunallahdotcom)

    Enabled logging, tried the download it failed, and disabled the logging again. Just sent you the debug.log file generated to your email. I hope it shall serve the information you’re looking for.

    Regards

    Plugin Author A5hleyRich

    (@a5hleyrich)

    None of those errors should be causing the downloads to fail, so I’m not really sure what the issue is. As a workaround can you enable the ‘Open in Browser’ option for those downloads?

    Thread Starter Siddiq

    (@hasbunallahdotcom)

    Hi Ashley, Thanks much, some success i could see but with few new risks.

    Just enabled the open in Browser option for all of my downloads. Also i’ve set the folder protection to No, as many files are in the delightful downloads directory. Now the files are directly downloaded instead of giving an option to save file in a particular folder which was happening previously for files less than 20MB.

    This exposes a risk as now the users can now see the full path of the download while the content is being played (mp3) or read (pdf).

    Any suggestions are greatly appreciated.

    Thread Starter Siddiq

    (@hasbunallahdotcom)

    Closing this one here.

Viewing 10 replies - 1 through 10 (of 10 total)
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