Download Archive Not Working on Admin Side

Hey Kais, are you using the free version or premium?

Free version.

We just tested the functionality with the latest version and confirmed it working. Did you make sure the uploads has 777 permissions?

Do you mean entire Uploads directory or the SP documents directory inside it

uploads has 755
i changed SP docs permissions to 777, but still no luck

here is wat i see when i click a download archive under projects on admin side

uploads/sp-client-document-manager/>-hmn/4GB+,du9V_j%7CS46?0*sl#-G##f|E6}>M%FuH//k^l=deK-+oo&Wh|@h$MT/abc-1448293668.zip

Very strange issue, could you disable other plugins and give it a shot again.

No it doesn’t works at all.

Could you post your php error logs maybe there is something there

[13-Nov-2015 15:46:30 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[13-Nov-2015 15:46:30 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[13-Nov-2015 15:46:30 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[13-Nov-2015 15:46:30 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[13-Nov-2015 15:46:30 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[13-Nov-2015 15:46:30 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[21-Nov-2015 16:52:42 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[21-Nov-2015 16:52:42 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[21-Nov-2015 16:52:42 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[21-Nov-2015 16:52:42 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[21-Nov-2015 16:52:42 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[21-Nov-2015 16:52:42 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[22-Nov-2015 04:40:13 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[22-Nov-2015 04:40:13 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[22-Nov-2015 04:40:13 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[22-Nov-2015 04:40:13 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[22-Nov-2015 04:40:13 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443
[22-Nov-2015 04:40:13 UTC] PHP Warning:  array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443

I don’t see any error but this warning
[13-Nov-2015 15:46:30 UTC] PHP Warning: array_unique() expects parameter 1 to be array, object given in /home/xyz/public_html/lewis/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 443

it is same warning from Nov-13 to Today

Yeah those error logs are coming from woocommerce

Yes and nothing is related to this plugin. So what could be wrong?

So whatever this is >-hmn/4GB+,du9V_j%7CS46?0*sl#-G##f|E6}>M%FuH//k^l=deK-+oo&Wh|@h$MT is suppose to be the id number of the user so something is getting lost in translation there

The only way I can help you further is if you have provide wordpress administrator login and FTP in a ticket.

You are using the free version so all we can do is make sure it’s not our plugin that is causing the issue. Any other debug would fall under premium support. please submit the information here in a ticket: https://support.smartypantsplugins.com

This is now fixed in the latest version