Download backup link broken

Dear @richardclement,

Seems there’s a Symlink issue on your side. Please, contact your hosting provider and ask them to check this issue for you.

Meanwhile, you may download the backup via FTP.

Dear @richardclement,

How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.

Dear @richardclement,

We haven’t heard back from you for 3 days.
We’re marking this thread as resolved.

Please, submit a new support thread if you need more help.

Thanks for replying to this – which location do I download the files from in FTP?

Also, this issue started happening on 2 different websites with 2 different ISP’s…

Don’t worry – I searched for the word ‘Guard’ in cPanel and found it.