download button not working

  • tr1000

    (@tr1000)


    3 years ago

    Hello,
    I have a problem with the “download label” button. It won’t download the label, even though it is generated and I can find it in the uploads directory. After pushing the button it will only show a download error and say that the file can not be found. https://take.ms/4CeC3
    Do you have any idea for the reason of this issue?
    Thanks,
    Dario

Viewing 6 replies - 1 through 6 (of 6 total)
  • gmwp1111

    (@gmwp1111)

    I had this problem too. The root cause was my caching plugin (WP Rocket).
    I have excluded the following folders in the WP Rocket settings to be not cached anymore:

    /dhl_download_label/(.*)
    /woocommerce_dhl_label/(.*)
    /bulk/(.*)

    This solved my problem.

    Plugin Author Shadi Manna

    (@shadim)

    You can also try saving the permalinks again and verify if this issue is fixed, under “settings->permalink”.

    Thread Starter tr1000

    (@tr1000)

    Dear @gmwp1111 thanks for your suggestion. I’m using WP-Optimize Premium 3.1.12. To test your suggestion, I deactivated all settings, and cleaned out the .htaccess, but nothing changed. The error still occurs. Also your suggestion, @shadim, didn’t succeed. Do you have any other idea?

    gmwp1111

    (@gmwp1111)

    If you rename the downloaded html file to pdf (change the .html extension to .pdf): can you open it? If yes, then I still think it’s a caching problem. Did you try to deactivate your caching plugin completely and to try to generate and download a label then?

    Thread Starter tr1000

    (@tr1000)

    Unfortunately, it won’t even donwload a html file. -> https://take.ms/qWVRQ
    And yes, also I completely deactivated the caching plugin and tried to generate and download a new label. But it still won’t work.

    Plugin Author Shadi Manna

    (@shadim)

    Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.

Viewing 6 replies - 1 through 6 (of 6 total)
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