Download Counter Not Working

  • Resolved 9jabaz

    (@9jabaz)


    11 months ago

    The download counter has not been working. I have tried to log out and download, tried to download from the people’s phone, but it is still not increasing.

    The download present there is manual download count.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @9jabaz,

    Thanks for reaching out to us!

    Can you please send us some screenshots of the settings you have in your dashboard > Downloads > Settings > Advanced > Reports so we can take a look? You can upload them here via Imgur.

    Thank you,

    Beatrice.

    Thread Starter 9jabaz

    (@9jabaz)

    View post on imgur.com

    I have the same problem, counter not working

    Plugin Support beatrice12

    (@beatrice12)

    Hi @9jabaz, @rostanetek,

    Can you please change the IP Address Logging option to ‘Store no IP Address’ and let me know if you still encounter issues?

    Warmly,

    Beatrice.

    Hello Beatrice,

    I have the same issue. Newest version of download monitor is installed. No matter what I select in “Settings > Advanced > Reports” – it does not count the downloads.

    Any idea?
    Kind regards
    Nicolas

    Plugin Support beatrice12

    (@beatrice12)

    Hi @pixelpublic,

    Can you please let me know if you created a no access page and set it in your dashboard > Downloads > Settings > Advanced > Pages > No Access Page?

    Warmly,

    Beatrice.

    Plugin Support beatrice12

    (@beatrice12)

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

    I tried to set the above recommendation but the download count does not show any progress. Also the report page keep loading. spinning and no results shown.

Viewing 8 replies - 1 through 8 (of 8 total)
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