Download doesn’t work

  • Hello,

    I installed/activated ‘contact Form 7’, ‘download monitor’ and ’email before download’. I added my file and placed the ID in the shortcode [email-download download_id=”x” contact_form_id=”x”] . But when I test on my website, after filling in the form, I get a button to download the file, but when I click on that I get the message ‘download doesn’t exist’. Even though it is uploaded and shortcode is filled in correctly with both codes.

    My website is still in concept modus, not live yet.

    What can be the cause of this?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi?@dotbuddy,

    To help us with our investigation could you please provide us with the following:
    1. Shortcode and a URL showing the WordPress Download Monitor working successfully
    2. Shortcode and a URL showing the Contact Form 7 working successfully
    3. Shortcode and a URL showing the Email Before Download failing

    Thread Starter dotbuddy

    (@dotbuddy)

    shortcode download monitor: [download id=’671′]

    shortcode contact form 7: [contact-form-7 id=”5c0b962″ title=”Contactformulier tarievenlijst”]

    https://dotbuddy.be/tarieven => [email-download download_id=”671″ contact_form_id=”5c0b962″]

      Plugin Author mandsconsulting

      (@mandsconsulting)

      Hi @dotbuddy,

      The page linked does not contain the EBD shortcode. In order to further assist, can you link the page with the EBD Shortcode?

      Thanks,

      Thread Starter dotbuddy

      (@dotbuddy)

      Hello,

      I added the shortcode on this page https://dotbuddy.be/tarieven. Do you mean another page?

      Thank you

    Viewing 4 replies - 1 through 4 (of 4 total)
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