Download for digital products not working (no links)

  • Resolved jayvicc

    (@jayvicc)


    5 years, 11 months ago

    The receipt for my eBook that is emailed to my customers has no working links in it.

    The December email receipt has no working links in the email while the October one did:

    View post on imgur.com

    I’ve been using the forced download method which was working fine, but recently also tested with X-Accel-Redirect/X-Sendfile and Redirect and the same issue exists.

    The button with the name of my eBook underneath the Download section on the checkout success page still works, but people are overlooking this and I’m having to manually email them the eBook every time an order is placed.

    If anyone has dealt with this issue, tips are much appreciated as Woocommerce support is impossible to reach, thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Did you make any changes to your site between the October email that worked and the December email that didn’t? Did you add any other plugins that deal with emails and/or update your theme (where the email templates can live)?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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