Download Issues with Custom URL

Hey @safety13 ,

Sorry to hear that. Could you please give more info? Did you receive any errors? Could you please give the response the website gave when you tried to open that Download?

Warmly,
Razvan

Running a multisite setup. No error or response on page. Standard files uploaded to server worked fine. From the server error log for custom url to Google — 2022/10/03 17:47:00 [error] 65590#65590: *7923531 FastCGI sent in stderr: “PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/www/xxx/publichttps://drive.google.com/file/d/1DwytQTbQQIR_ThGnFQUyi9-JxoJJ2ha7/view?usp=sharing) is not within the allowed path(s): (/www/xxx/public:/www/xxx_329/mysqleditor:/www/xxx/usr/share:/tmp) in /www/xxx_329/public/wp-content/plugins/download-monitor/src/FileManager.php on line 105” while reading response header from upstream, client: xx.xx.xx.xx, server: xxx.org, request: “GET /download/4498/ HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-xxx.sock:”, host: “xxx.xxx.org:40739”, referrer: “https://xxx.xxx.org/files/”

Hey @safety13 ,

Sorry for the late reply. Seems like you are trying to download a file from Google Drive. Are you using our Google Drive extension by any chance?

Warmly,
Razvan

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.