Download limit reached

  • Resolved Patrick

    (@pglad)


    2 years, 2 months ago

    Since this plugin updated to version 1.9.2. I have been contacted by a number of customers complaining that when they try to download the product they have purchased, that their download limit has already been reached.

    I did roll back to the previous version which cured this problem, but it has since updated automatically and the problem has returned.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @pglad,

    The downloads are managed by WooCommerce, and I’m not seeing what PayPal Payments would have to do with them.
    If you can consistently reproduce this issue, I suggest performing a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    Please let us know how this works out for you. Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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