Download backup link is missing wp address URL's sub folder in URL. gets 404 err

  • Resolved mharpen

    (@mharpen)


    8 years, 10 months ago

    Hello, there seems to be an issue in that, the link to “download” the completed backup is incorrect (after clicking on the “download” backup link). My wp site is in a subdirectory named “wp”. the download link is generating a url which is not including the subdir, and therefore the download link generates a 404 not found error.

    it seems you’re using the “site url” and not the “wp address url” to generate the correct link after clicking the “download” link. if I edit the generated (incorrect) url to insert the “wp” subdir, it finds the zip file.

    my site url settings are:
wp address url is: https://2121kuhiotower.com/wp
site url is: https://2121kuhiotower.com
actual location on server is: /public_html/2121kuhiotower.com/wp

clicking the backup "download" link generates the following url (which is incorrect). it starts with:
   https://2121kuhiotower.com/wp-content/backupwordpress-....

it should start with:
   https://2121kuhiotower.com/wp/wp-content/backupwordpress-....

    hope you can solve this soon. thanks again for a great plugin!

Viewing 11 replies - 1 through 11 (of 11 total)

  • hi,
    same problem here…

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Hey there – the developers are working on a fix for this – thank you for bringing it to our attention! ??

    I’ll drop you an update here when they release that!

    Kat

    Same issue – thanks for the response – will subscribe to this thread to know when fix available and, since backups are being created, I am downloading via SFTP until then ??
    J

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Guys, the developers are still working on this one but hope to have a release soon!

    Kat

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    This should have been fixed in the last release, guys – I’m marking this as resolved but please just comment back if it didn’t fix the issue for you, okay?

    This seems been solved a year ago. But I am having the same issue at present with having updated to all the latest version. WP-4.7.2, BackUpWordPress-3.6.3.1

    Thanks!

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    That’s interesting because you’re the second person to note this @srmahmud2 – can you verify that the problem is exactly the same? IE – that it is creating a link that doesn’t include a subdirectory that your WP installation is installed within?

    Thanks,
    Kat

    Ohho! I am affraid it’s not. the complete download link is missing in my case. Please see screen shot here

    Please be noted this installation is also in a subfolder. ie https://example.com/newfolder/wp-installation

    Thanks,
    Mahmud

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Okay that is crazy – I haven’t seen this before. Can you do me a favor and consider enabling support for your site? That will allow me to see a bit more server information via our support module.

    You can follow this guide on how to do so: https://bwp.hmn.md/knowledge-base/how-to-enable-support/

    Just be sure to click on the ‘support’ button again after enabling to send us a message. When you do that just remind me of your issue and I’ll be happy to help you troubleshoot.

    Thanks so much!
    Kat

    Hey @kat the Support is enabled now. Let me know when you have update.
    Thanks!

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Hey there – did you send me a message through the support module? I don’t actually see a message from you ??

    Thanks,
    Kat

Viewing 11 replies - 1 through 11 (of 11 total)
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