Download link sending me to blog page?

  • Resolved MDC2957

    (@mdc2957)


    8 years, 8 months ago

    Something strange happening with my WooCommerce store. For downloadable products, for example a PDF, I’m using WaterWoo for PDF stamping. I did a test order and for some reason when I click a download link in the email, or on the my account page, it’s sending me to my blog page but it’s showing the download link URL in the address bar. And I notice that the clicks are being recorded as downloads because the downloads remaining number is decreasing. What could cause this? I thought maybe it was one of my 301 redirects but I checked them, and there’s nothing that could cause this to happen.

    https://www.ads-software.com/plugins/woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    It sounds like something is conflicting with WooCommerce.

    Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Thread Starter MDC2957

    (@mdc2957)

    I think I sort of found the problem. I changed the file download method from “redirect only” to “X-Accel-Redirect/X-Sendfile” And now the file is downloading ok. I read somewhere that we should use “redirect only” if we plan to use Amazon S3 plugin. I haven’t set it up yet, but I do plan to use that plugin to serve much larger files like videos in the future so that’s why I had it set to redirect. Will X-Accel-Redirect/X-Sendfile work with the Amazon S3 plugin?

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Amazon S3 only requires “redirect only” under certain conditions, so “X-Accel-Redirect/X-Sendfile” could potentially still work.

    That said, there is something on your site causing issues with the redirect method. Likely a plugin controlling redirects.

    Thread Starter MDC2957

    (@mdc2957)

    And I’m not using any redirect plugins, redirects are controlled from my web host. This other method seems to be working ok thus far so I’ll go with it until there’s a problem – thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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