Viewing 6 replies - 1 through 6 (of 6 total)
  • I ran a couple of tests from your page, but it looks like you’ve got it set to ’email’ right now in the EBD settings and the email never shows up, so I can’t really tell what’s happening. Please change it to ‘both’ so that I can see the link regardless of whether or not the email arrived.

    Thread Starter LJoelM

    (@ljoelm)

    Thanks for running the tests. I’ve set the EBD settings to both.

    The emails send directly to me at the moment so I know a download request has been made. Here’s one of them:

    From: dtynanTesting <[email protected]>
    Subject: Sleepless to Sorted – from website

    Message:
    another test


    This e-mail was sent from a contact form on the Sleepless to Sorted website

    Hmm. Are you sure you set it to ‘both’? I don’t see any link appearing on the page and the response from your server makes it look like it’s still set to ’email’.

    By the way, when you are set to ’email’ or ‘both’, EBD will send out 2 emails. One email is the one that is supposed to go to the email address the website visitor put into the form (that is the one that would have the link to click on to download the file, or would have the file attached). The other email is the “notification email” that (typically) goes to the wordpress admin.

    When you created your CF7 form, there is a “Mail” tab that has some settings on it. Those settings configure the “notification email”. Normally, the “To:” will be set to the same email address as your wordpress admin has. That notification email looks very similar to the email that is sent to the website visitor, but it has no link to click on. It’s just to tell you (the wp admin) that someone has submitted the form to download something. Note that the notification email almost always gets delivered properly (since it is usually going to the admin and people normally have that email address working and everything so it normally gets through).

    The email that goes to the website visitor doesn’t really have any configuration settings. It’s just a wp_mail call made by EBD with the To: address being whatever the website visitor typed into the form on your page. Note that it is pretty common for this email to not get delivered properly. That happens a lot on sites that are on shared hosting. The email will put like the real operating system level account name into the From: of the email (it will be something weird like [email protected] or whatever). That will cause the email to look like spam to many email hosting providers (like gmail or yahoo mail). Thus, in order to get that email through, you usually need to use another plugin to fix the From:.

    Many people on here end up using the Postman SMTP plugin by Jason Hendiks, which works well and gives you like good logging and such. Alternatively, some folks use the plugin called Custom Sender For Email Before Download which lets you set just that From: field (note that the setting may get wiped out anytime you resave your EBD settings – requiring you to put it back in there).

    Anyway, I don’t know if you are encountering either of those issues. Your description of making the email go to you so you could see when people downloaded stuff doesn’t quite make sense to me (since there is already a notification email that does that). I think you are actually talking about the notification email (which should go to you and which you configure in the Mail tab of CF7). What is probably confusing you is that you may think that is the email that is supposed to go to the website visitor because the email that actually does go to the website visitor isn’t getting delivered because of the problem I described above.

    Thread Starter LJoelM

    (@ljoelm)

    Hi, thanks for your explanation but I think you may be testing the wrong form.

    It’s the one right at the top of the home page titled ‘FREE WORKSHEET – Create… Your business on 1 page.’

    The email message (admin notification) that I receive from the correct form is set out like this:

    From: <[email protected]>

    The Free Business Blueprint has been downloaded from the email above.


    This e-mail was sent from a contact form on Sleepless to Sorted (https://site2.sleeplesstosorted.com)
    The downloaded file name: Operations Business Manual;

    Your message looks like this and probably comes from the form at the bottom of the page?:

    From: dtynantestingagain <[email protected]>
    Subject: Sleepless to Sorted – from website

    Message:
    another test (set to both this time)


    This e-mail was sent from a contact form on the Sleepless to Sorted website

    I’d be happy if the user could just download directly from the website but appreciate the info about the SMTP plugin etc.

    Edit the form you made in CF7 and go to the tab with the html (I think it’s the “Form” tab if I remember correctly). You need to make the name of the email field be “your-email”. Right now it is “email-35”. It will not work unless it is “your-email”. (you can see the Screenshots page for an example if that is confusing).

    Thread Starter LJoelM

    (@ljoelm)

    Perfect! Thanks very much and have a great weekend!

Viewing 6 replies - 1 through 6 (of 6 total)
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