Download new review button not functional
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The popup keep loading but never get new reviews.
The page I need help with: [log in to see the link]
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Hi @johnnylow!
Please send us the whole troubleshooting text!
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Feel free to write us, if you need further assistance,
Trustindex
URL: https://www.assuresafety.com.sg
MySQL Version: 5.5.5
WP Table Prefix: wp_
WP Version: 6.4.3
Server Name: https://www.assuresafety.com.sg
Cookie Domain: https://www.assuresafety.com.sg
CURL Library Present: Yes
CSS path: /var/www/htdocs/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 7.4.28
Memory Usage: 25.85MB
Memory Limit: 1024M
Max Upload Size: 1000M
Max Post Size: 1000M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 300 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 11.6
Options:
active: 1
version: 11.4
page-details: Array
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[id] => ChIJpwS-iyUX2jERTmLrPbTotRM
[name] => “Assure Safety”
[address] => Blk 28 Sin Ming Ln, #02-137, Midview City, Singapore 573972
[avatar_url] => https://lh5.googleusercontent.com/-vf7Ek60BHMU/AAAAAAAAAAI/AAAAAAAAAAA/iqc8EXgiOvM/s160-c-k-mo/photo.jpg
[rating_number] => 658
[rating_score] => 4.9
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[id] => 10
[user] => Maslindah Lindah
[user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjVPa0gOd7XYjnkQe-ZSmf-a9BrL9iJhZqqFoQohK6Awa9An=s120-c-rp-mo-br100
[text] => The trainer is Very good. All what she said is good for me to learn it.
[rating] => 5.0
[highlight] =>
[date] => 2024-02-22
[reviewId] => ChdDSUhNMG9nS0VJQ0FnSURkc3NER3Z3RRAB
[reply] =>
)[1] => stdClass Object ( [id] => 1 [user] => MagMag Koh [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocKz5nB47yY8wNKpo1WxSnpb4D1emoR5l4Fp6rOOqfAh=s120-c-rp-mo-br100 [text] => Trainer Yao Ming and Trainer Ginnie are very knowledgeable. They are able to provide additional information to improve my knowledge. Thus, able to implement it anywhere. Kudos to them. [rating] => 5.0 [highlight] => [date] => 2024-02-20 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURka09xR2pnRRAB [reply] => ) [2] => stdClass Object ( [id] => 3 [user] => Lai Kelvin [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocLQBvSA5LeAI9SgcdVwzxr7kzwuE7LNOiqFZ6a4UiE=s120-c-rp-mo-br100 [text] => Trainer is engaging, competent and adequately knowledgeable with subject matters. Beyond the material shared, trainer is able to address arising concerns beyond what’s course specific. [rating] => 5.0 [highlight] => [date] => 2024-02-20 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURka1ByNGlnRRAB [reply] => ) [3] => stdClass Object ( [id] => 4 [user] => Guven Gultekin [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocI0HIEvM-UryV19ABSvE0YNPE1E0zCNTw4XSes3uLxzGQ=s120-c-rp-mo-br100 [text] => Attended WSH course . It was useful and learnt a lot. The trainer Yaoming was helpful. He was very patient for new learners The course content is good. [rating] => 5.0 [highlight] => [date] => 2024-02-20 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURka01yb21RRRAB [reply] => ) [4] => stdClass Object ( [id] => 8 [user] => Cathy Chin [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocLFOfj-jJhklIPpxXJLsqI-gDZW-ri2H-Q8DQRtmeJw=s120-c-rp-mo-br100 [text] => Trainer yao ming are very knowledgeable. Answer all the question in professional way and very patient to guide and teaching. [rating] => 5.0 [highlight] => [date] => 2024-02-20 [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURka0lyLU1BEAE [reply] => ) [5] => stdClass Object ( [id] => 9 [user] => Jocelyn Cabucol [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjWQLsULNxVBYqbN7WblIJJ7w3wk3MFfF6AZUZCWJzOi9g=s120-c-rp-mo-br100 [text] => NG YAO MING Is very good friendly, he explain very clear gives us more examples to understand the course and very helpful???????????????? [rating] => 5.0 [highlight] => [date] => 2024-02-20 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURka0txRjV3RRAB [reply] => ) [6] => stdClass Object ( [id] => 7 [user] => Bao Xian [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocJiMHGqAXSQsXGZEmEA3WeOFWeTE_GhzI2TobzgyHGd=s120-c-rp-mo-br100 [text] => Trainer Juriah was knowledgeable and well versed in her teaching which made lesson easier to understand and learn. [rating] => 5.0 [highlight] => [date] => 2024-02-07 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUR0MjhmZTZ3RRAB [reply] => ) [7] => stdClass Object ( [id] => 6 [user] => Aditya Singhal [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjV8t3aw_qroVj7qqdK0EiUo0eKkzcv45HKJMN1cbSDj6DKP=s120-c-rp-mo-br100 [text] => Good evening I would like to share my feedback as i went to this place for training, the training was too good , place also very good and pleasant. My Trainer Mr Yao Ming was tooo good he teach us and gave us good knowledge about the course. I will recommend my frnds and colleagues to come over and go through this class. Thank you soo much [rating] => 5.0 [highlight] => [date] => 2024-01-31 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUN0OWNEMXdBRRAB [reply] => ) [8] => stdClass Object ( [id] => 5 [user] => Muhammad Fathanah [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocJZc3VQohGsUQupHFcr_ZuQzTc3p83R6c4KWcOwSOl3=s120-c-rp-mo-br100 [text] => Thank you for the course I attended. A place with great trainers where U can polish up your rusty skills so can execute better in future appointments during work or outside work. Great trainers! Great welcome by the trainer's! Thank you Mdm Juriah.. [rating] => 5.0 [highlight] => [date] => 2024-01-30 [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUN0OXViRHVRRRAB [reply] => ) [9] => stdClass Object ( [id] => 2 [user] => Gula Madu [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocLK905NhZz6Lfv1wSop_CEg_Db_rnZ-DwPqqftyGUGz=s120-c-rp-mo-br100 [text] => Having fun & knowledgeable trainer makes your course enjoyable. Thank you Mr Marcus Ng. ?? 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Yoast SEO (22.2 – active)Hi @johnnylow!
Thanks’s we’re checking it!
Could you try reconnecting the URL?
If it doesn’t help, please send us the error message under the F12 when the popup comes up ?
Feel free to write us, if you need any assistance,
Trustindex
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This reply was modified 8 months, 2 weeks ago by
Lídia from Trustindex.
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This reply was modified 8 months, 2 weeks ago by
I have the same problem as most of the users here. New reviews are not updating. I have updated the plugin, reconectedt the url but the issue is the same…
Hi @splet99 !
We’ll need to see the error message under the F12 when the popup comes up ? Could you send it?
Feel free to write us, if you need any assistance,
Trustindex
I can’t try again, cause every time I click the button and get an error, I’m unable to click it again for 10 days, because of free version. I have the same problem on multiple sites, this is console from another one – https://i.imgur.com/zneRjkM.png
That link includes the Place ID.
what does that mean?
Hi @splet99 !
Sorry about the last meaage, it wasn’t ment to be posted here.
Could you try clicking on the Re-create plugin button under the Advanced tab in the plugin?
Feel free to write us, if you need any assistance,
Trustindex
that seem to did the trick but will see what happens in 10 days when I can refresh again. thanyou for now!
Hi @splet99 !
Do you experience this still?
Feel free to write us, if you need any assistance,
Trustindex
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This reply was modified 8 months, 2 weeks ago by
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