download new reviews not working

  • Resolved beknowin

    (@beknowin)


    2 months, 3 weeks ago

    When i click to get new reviews, it tries to go to another site and fails with this message:

    Pops up are allowed on my browser

    I get this error:

    This site can’t be reached
    Check if there is a typo in?redirect.whalebone.io.
    DNS_PROBE_FINISHED_NXDOMAIN

    DETAILS COPIED FROM PLUGIN BELOW:

    URL: https://www.wellingearwaxclinic.co.uk
    MySQL Version: 8.0.36
    WP Table Prefix: wp_
    WP Version: 6.7.1
    Server Name: https://www.wellingearwaxclinic.co.uk
    Cookie Domain: https://www.wellingearwaxclinic.co.uk
    cURL Version: 7.61.1
    SSL Version: OpenSSL/1.1.1k
    CSS path: /home/wellinge/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.2.26
    Memory Usage: 150.77MB
    Memory Limit: 1024M
    Max Upload Size: 256M
    Max Post Size: 512M
    Allow URL fopen: Off
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 600 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 12.4.7
    Options:
    active: 1
    page-details: {
    “id”: “ChIJ5QdFNXCv2EcRcD14cXE6-GY”,
    “name”: “Welling Ear Wax Clinic”,
    “address”: “3 Falconwood Parade, Welling, DA16 2PL, United Kingdom”,
    “avatar_url”: “https:\/\/lh6.googleusercontent.com\/-oiqUUeykb5Q\/AAAAAAAAAAI\/AAAAAAAAAAA\/nJYZhXjsKVE\/s160-c-k-mo\/photo.jpg”,
    “rating_number”: 81,
    “rating_score”: 5
    }
    subscription-id:
    proxy-check:
    style-id: 5
    review-content:

    RATING_TEXT

    Based on RATING_NUMBER reviews

    %platform%

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

Viewing 1 replies (of 1 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @beknowin

    First of all, please accept our apologies for the delayed response.

    Thank you for reaching out regarding the issue you’re experiencing with retrieving new reviews.

    Please try accessing the feature using a different browser (e.g., Chrome, Firefox, Edge) to see if that resolves the issue.

    If the problem persists, we kindly ask you to create a screencast or screen recording demonstrating the issue and share it with us. This will help us better understand the situation and provide a tailored solution.

    We’re here to assist you and ensure everything works smoothly.

    Best regards,
    Laca from Trustindex

Viewing 1 replies (of 1 total)
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