Download Not Working

  • I’m running FileAway as a part of the WOffice theme. For some reason the download function is not working.

    I can upload files with no problem, but when I try to download, a brief “….waiting for myurl.com” flashes in the progress bar at the bottom of Chrome, then goes away. The typical Chrome download bar does not appear, and the file itself is not downloaded. I have tested in IE as well, and have the same problem.

    https://www.ads-software.com/plugins/file-away/

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author thomstark

    (@thomstark)

    Try disabling stats in tge shortcode or on the settings page.

    Thread Starter Jim Reed

    (@jim-reed)

    Statistics appear to already be disabled on the settings page, though I didn’t set it that way on purpose.

    I can’t see the shortcode itself, the FileAway button is included as a part of the WOffice “Projects” template.

    Plugin Author thomstark

    (@thomstark)

    Have a link to the page so I can see it?

    Are the downloads encrypted?

    Thread Starter Jim Reed

    (@jim-reed)

    They do appear to be encrypted, at least there is an encryption key on the setup page. Again that was by default, not intent.

    You can see a project with files at https://maltedmeeple.com/team/project/general-marketing/

    You’ll need a log in, you can use “staff test” as user and “stest” as password.

    Plugin Author thomstark

    (@thomstark)

    Hi, Jim. Thanks for the access. I went to the Files tab on the General Marketing page, and found one file, “The Maze & Cherub” jpg. It is not encrypted (the encryption key in the settings is used only if you enable encryption on a per shortcode basis). It opens up in the FlightBox and downloads with no issue for me in Chrome, Firefox, and IE.

    Plugin Author thomstark

    (@thomstark)

    Maybe I’m on the wrong page?

    Thread Starter Jim Reed

    (@jim-reed)

    Well heck, that’s odd. When I try to download it I see a small spinning progress circle under the download button for a second or two, then at the bottom of the browser I see a “Waiting for maltedmeeple.com…” that stays there for about five to ten seconds, then nothing.

    Thread Starter Jim Reed

    (@jim-reed)

    Nope, you’re definitely on the right page.

    Plugin Author thomstark

    (@thomstark)

    Can you show me a screenshot? By the download button I assume you’re talking about the Down Arrow on the FlightBox?

    Thread Starter Jim Reed

    (@jim-reed)

    Ah hah! I never tried the down arrow on the FlightBox. That works. What I was using was the “Download” button under the file listing itself, right next to the Select All button. I have a screenshot, but not sure how to attach it here.

    Plugin Author thomstark

    (@thomstark)

    Oh, so that’s the bulk download feature. My username and password don’t work anymore so I can’t check it.

    Thread Starter Jim Reed

    (@jim-reed)

    Sorry about that, the user id should work again now. Changed it when I thought you were done in there ??

    Plugin Author thomstark

    (@thomstark)

    thanks. checking now.

    Plugin Author thomstark

    (@thomstark)

    Yeah, something is preventing the generated zip file from being accessed by the browser. I wouldn’t be able to troubleshoot this without server and administrative access, which I’m not asking for.

    Thread Starter Jim Reed

    (@jim-reed)

    Ok, I’ll check with the host admin then and see if he’s got any ideas. Thanks for the assist.

Viewing 15 replies - 1 through 15 (of 15 total)
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