Download Not Working

Barry can you please get back to me on this? Been waiting.

Hi robbcapp same problem here.

Thanks for reporting and sorry to hear this is happening. Will work on a fix soonest.

Hey robbcapp,

I just tried to reproduce the bug with your PDF file but it works for me. Can you please confirm you’re on the latest version (1.7.2) and answer the following questions:

1. What are your Download Monitor settings?
2. What software is your server running? (Apache / Nginx)?
3. What option have you set at the download that is corrupt?

Hello, I’m also having this problem. WP 4.2.4
When I upload a PDF under “Downloads”
even when I try to open it up right there under the file in “all downloads” – it downloads to my desktop, and when I try to open it I get the error

“The file “Package-and-Pricing-2016.pdf” could not be opened because it is empty.”

Although I could open the PDF up fine *before* I uploaded it. It’s when it gets into the Downloads system it seems to get corrupted or something.

Any idea what’s going on? You can try and replicate the issue (I’m using Chrome) at
https://www.williamwalkerphoto.com/

Under “pricing”

Thank you!
Kristin

Hey kadolf1024,

1. What are your Download Monitor settings?
2. What software is your server running? (Apache / Nginx)?
3. What option have you set at the download that is corrupt?

Hi Barry,
I just fixed it! I saw in another posting the suggestion to reset the permalinks and low and behold that worked.
Thank you for getting back to me.
Kristin

That’s great to hear!