Download Report does not display logs, only loading gif

The /wp-json/wp/v2/posts works as expected. Loads post data.

The file and location for the reports function is located here.

It suddenly started working in debug mode.
I haven’t changed anything.

Interesting.

Razvan,
I need to go now. Will continue debugging on Monday.
Will update you with my findings.

Hmm….interesting. I’m very curios if is because of SCRIPT_DEBUG or something else.

Looking forward for Monday to talk. Going to make some tests myself without debug mode.

Warmly,
Razvan

@avblink @appsol could you go to dashboard > Tolls > Site Health > Info and tell me what is the PHP memory limit ? I know AppSol said that there are 2GB of RAM spread over 3 sites, but please go and check.

Alex, managed to get that error with WooCommerce and 40M of PHP memory limit. Setting it to at least 128M ( somewhat lower did not solve it, but 256M would be recommended ) solved my problem. Seems like somehow with WooCommerce active all the memory vanishes?

Would like your feedback on this.

Warmly,
Razvan

Hi Razvan,

just checked php memory linit and it is set to 768M

The tests I was performing so far were on my fresh staging install which is identical to live. After enabling debug mode last week, staging reports started working.

But my live site still has the issue. ??

Thanks for the info. The memory should be sufficient. If you enter define( 'SCRIPT_DEBUG', true ); in your wp-config.php does the issue disappear ?

Warmly,
Razvan

Still not working with SCRIPT_DEBUG set to TRUE.

However i’ve narrowed it down to memceched. It stops working with memcached enabled.
Looking deeper.

Razvan,

it was indeed memcached caching sql queries and returning empty results.
I’ve disabled memcached for now and everything seem to work nicely.

Thank you for taking time and looking into the issue with me.

Have a lovely rest of the day.

??

Alex

Alex,

Glad it worked in the end ??

Have a wonderful day!
Razvan

Hello @raldea89
sorry for the slow replies.

PHP memory limit is 2048M

The api endpoint /wp-json/wp/v2/posts returns data

I would tend to agree with @avblink that this sounds like a caching issue.

The reports have now started to work again, without any changes from me, so I’m assuming this is a server caching issue and will investigate from there.

Thanks for looking into this, I’ll let you know if I come up with anything.

Thanks

@appsol – marking this as resolved. If the issue persists, please open up a new thread w/ all the details

I appreciate all the effort you’ve put into working w/ us on this issue @appsol – thank you so much!!!

Best regards,
/Cristian.