Downloadable link works when product is free…not when you pay

please provide link to website with the problem
please tell which ecommerce system you are using for paid + free downloads.

Hi, thanks so much for responding. Here’s a link to the product I’m testing https://www.7robots.com/shop/supercorpheroes-vol1-ebook. I’m using the free Mystile theme with Woocommerce. No extra commerce plugins. I got my host to configure the PayPal IPN to the URL: https://www.7robots.com/…/wc-api/WC_Gateway_Paypal/

However, I just tried to make a purchase (live site) and I received the money in my PayPal account, but the customer never receives their email confirmation with the download link. It times out after the 60 mins. I can increase the 60 min “Hold stock” limit, but it still times out. I’m not sure what’s stopping the email confirmation being be sent. Is there a setting or plugin I’m missing? Thanks gain for your help.

what is the email that you are trying to SEND from using WooCommerce system?

i’ve had some issues with notifications due to a mismatch of outgoing email address.

That’s a very interesting train of thought. Maybe email is the problem now? I have everything set for the same email. Is there a setting in particular you had in mind, if so, where can I find it? I found this string that may be promising https://www.ads-software.com/support/topic/problem-solved-woocommerce-new-order-email-not-sending?replies=1#post-5208494. I’m going to try it out and set wp_mail_smtp plugin to PHP. We’ll see how that goes.

With your help, I’ve been able to narrow down what the problem is – orders are stuck in Pending. I receive payment and an email with the order confirmation on the back end, but WooCommerce never sends out the confirmation/thank you email with the download link. I’ve found many topics on this issue like this:
https://www.ads-software.com/support/topic/orders-stuck-in-pending-no-email-confirmations?replies=18, but i’m still digging for the answer and https://www.ads-software.com/support/topic/orders-stuck-in-pending-after-confirmed-payment?replies=2

If I manually change the order to completed, then the customer is sent the confirmation/thank you email with the download link. So, that’s something. I just need to find out what the trigger is for changing the status and then how to fix it.

if the issue is WooCommerce function specific, I would recommend using WooCommerce support personnel for best results.

I got mine to work (hooray!) and maybe I can help someone else. It was all about Paypal and configuring it with the WooCommerce settings.

(1) Get your host to set up or verify PayPal IPN. You’ll need to enter this info here where https://www.paypal.com > Profile > Profile and Settings > My Selling Tools > Instant payment notifications (click on the Update link).

(2) Set up the WooCommerce > Settings > Checkout > Paypal, especially the “PayPal Identity Token” and the “API Credentials” fields. All of this data is available from https://www.paypal.com > Profile > Profile and Settings > My Selling Tools.

Use this video and the info on the page will help you find all the info from the PayPal site and where to paste it on the WooCommerce setting page: https://docs.woothemes.com/document/paypal-standard/