Downloaded new FB reviews- now not working
-
I’m a long time user and I go through each month and manually update my Google reviews and my Facebook reviews. I just did that and it worked like usual for Google reviews but not for the Facebook review. It removed all of my Facebook reviews except for 1 that has no data associated with it. If you scroll to about 60% down the linked page, you can see how it looks. Can you help me with this?
The page I need help with: [log in to see the link]
-
Hi @cariannag,
Please send us the whole troubleshooting text!
https://snipboard.io/jbQgkG.jpg
https://snipboard.io/JIlY2m.jpg
Feel free to write us, if you need further assistance,
Trustindex
Here is the troubleshooting text. Thank you!
URL: https://allthesleeps.com
MySQL Version: 5.7.23
WP Table Prefix: NZM
WP Version: 6.4.1
Server Name: allthesleeps.com
Cookie Domain: allthesleeps.com
CURL Library Present: Yes
CSS path: /home4/allthesl/public_html/wp-content/uploads/trustindex-facebook-widget.css
PHP Info:
Version: 7.4.33
Memory Usage: 20.58MB
Memory Limit: 512M
Max Upload Size: 512M
Max Post Size: 516M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 60 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Reviews & Recommendations
Plugin Version: 11.2.1
Options:
active: 1
version: 7.4
page-details: Array
(
[id] =>
[name] => “”
[address] =>
[avatar_url] =>
[rating_number] => 0
[rating_score] => 0
)subscription-id: proxy-check: style-id: 13 review-content: <div class="ti-widget" data-layout-id="13" data-set-id="" data-pid="" data-pager-autoplay-timeout="6" data-review-target-width="275" data-language="en" > <div class="ti-widget-container ti-col-4"> <div class="ti-footer source-%platform%"> <div class="ti-row"> <div class="ti-profile-img"> <img src="PLATFORM_URL_LOGO" alt="%site_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %site_name%</div> <span class="ti-stars"><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span></span> <div class="ti-rating-text"> <span class="nowrap"><strong>RATING_NUMBER PLATFORM_NAME reviews</strong></span> </div> <!-- HEADER-BUTTON-START<div class="ti-header-write-btn-container"> <a href="%footer_link%" class="ti-header-write-btn" target="_blank" rel="noopener">Write a review</a> </div> HEADER-BUTTON-END --> </div> </div> </div> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-text-container ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Hide" data-open-text="Read more"></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-line"> <div class="dot"></div> </div> <div class="ti-footer-filter-text"><!-- FOOTER FILTER TEXT --></div> </div> </div> </div> filter: Array ( [stars] => Array ( [0] => 4 [1] => 5 ) [only-ratings] => 1 ) scss-set: drop-shadow lang: en no-rating-text: dateformat: rate-us-feedback: verified-icon: enable-animation: show-arrows: content-saved-to: 11.2.1 show-reviewers-photo: download-timestamp: 2023-12-14 02:12:11 widget-setted-up: 1 disable-font: show-logos: show-stars: load-css-inline: align: review-text-mode: amp-hidden-notification: review-download-token: c33489de2d review-download-inprogress: review-download-request-id: 6848fc8608gd9c04 review-download-modal: 0 review-download-is-connecting: review-manual-download: reply-generated: footer-filter-text: show-header-button: reviews-load-more: activation-redirect: notifications: Array ( [rate-us] => Array ( [hidden] => 1 ) [not-using-no-widget] => Array ( [active] => ) [review-download-available] => Array ( [active] => [do-check] => 1 ) [review-download-finished] => Array ( [active] => ) )
Reviews: Array
(
[0] => stdClass Object
(
[id] => 1
[user] => 0
[user_photo] => 0
[text] => 0
[rating] => 5.0
[highlight] =>
[date] => 0000-00-00
[reviewId] =>
[reply] =>
)[1] => stdClass Object ( [id] => 2 [user] => [user_photo] => [text] => [rating] => 5.0 [highlight] => [date] => 0000-00-00 [reviewId] => [reply] => ) )
CSS: @font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/cyrillic-ext.woff2”) format(“woff2″);unicode-range:U+0460-052F, U+1C80-1C88, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/cyrillic.woff2”) format(“woff2″);unicode-range:U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/greek-ext.woff2”) format(“woff2″);unicode-range:U+1F00-1FFF}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/greek.woff2”) format(“woff2″);unicode-range:U+0370-03FF}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/vietnamese.woff2”) format(“woff2″);unicode-range:U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+1EA0-1EF9, U+20AB}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/latin-ext.woff2”) format(“woff2″);unicode-range:U+0100-024F, U+0259, U+1E00-1EFF, U+2020, U+20A0-20AB, U+20AD-20CF, U+2113, U+2C60-2C7F, U+A720-A7FF}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:400;font-display:swap;src:local(“Open Sans Regular”), local(“OpenSans-Regular”), url(“https://cdn.trustindex.io/assets/fonts/opensans/latin.woff2”) format(“woff2″);unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+2000-206F, U+2074, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/cyrillic-ext2.woff2”) format(“woff2″);unicode-range:U+0460-052F, U+1C80-1C88, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/cyrillic2.woff2”) format(“woff2″);unicode-range:U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/greek-ext2.woff2”) format(“woff2″);unicode-range:U+1F00-1FFF}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/greek2.woff2”) format(“woff2″);unicode-range:U+0370-03FF}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/vietnamese2.woff2”) format(“woff2″);unicode-range:U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+1EA0-1EF9, U+20AB}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/latin-ext2.woff2”) format(“woff2″);unicode-range:U+0100-024F, U+0259, U+1E00-1EFF, U+2020, U+20A0-20AB, U+20AD-20CF, U+2113, U+2C60-2C7F, U+A720-A7FF}@font-face{font-family:”Open Sans”;font-style:normal;font-weight:700;font-display:swap;src:local(“Open Sans Bold”), local(“OpenSans-Bold”), url(“https://cdn.trustindex.io/assets/fonts/opensans/latin2.woff2”) format(“woff2″);unicode-range:U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+2000-206F, U+2074, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD}.ti-amp-iframe-body{background:#ffffff}.ti-widget.ti-face{width:100%;display:block;overflow:hidden;text-align:left;direction:ltr;box-sizing:border-box}.ti-widget.ti-face *,.ti-widget.ti-face *:after{box-sizing:border-box}.ti-widget.ti-face *:before,.ti-widget.ti-face *:after{-webkit-box-ordinal-group:1 !important;content:unset}.ti-widget.ti-face:before{display:none !important}.ti-widget.ti-face .ti-row{display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap}.ti-widget.ti-face a{text-decoration:underline !important;color:inherit}.ti-widget.ti-face a.ti-header{text-decoration:none !important}.ti-widget.ti-face a[href=”#”]:not(.ti-show-original-text),.ti-widget.ti-face a:not([href]){text-decoration:none !important;pointer-events:none}.ti-widget.ti-face .ti-widget-container,.ti-widget.ti-face .ti-widget-container *{font-family:”Open sans”;font-size:14px;line-height:1.4em;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}.ti-widget.ti-face strong,.ti-widget.ti-face strong *{font-weight:bold}.ti-widget.ti-face .ti-widget-container{display:block;color:#000000;margin-bottom:15px}.ti-widget.ti-face .ti-widget-container .ti-name{font-weight:bold;font-size:14px;overflow:hidden;padding-right:25px;white-space:nowrap;text-overflow:ellipsis;color:#000000;margin-bottom:2px}.ti-widget.ti-face .ti-widget-container .ti-name a{text-decoration:none !important;font-size:inherit}.ti-widget.ti-face .ti-widget-container .ti-name a:hover{text-decoration:underline !important}.ti-widget.ti-face .ti-widget-container .ti-date{color:#000000;opacity:0.5;font-size:11.2px !important}.ti-widget.ti-face .ti-profile-img{margin:0 15px 0 0 !important}.ti-widget.ti-face .ti-profile-img img{width:40px !important;height:40px !important;padding:0px !important;display:block;border-radius:30px;min-width:initial !important;max-width:initial !important;object-fit:cover;object-position:top}.ti-widget.ti-face .ti-profile-img .ti-profile-img-sprite{display:inline-block;float:left;background:white;background-repeat:no-repeat;width:40px;height:40px;border-radius:30px}.ti-widget.ti-face .ti-profile-details{-webkit-box-flex:1;-ms-flex:1;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left;margin:0 !important;display:flex;flex-direction:column;justify-content:center}.ti-widget.ti-face .ti-stars{margin-top:3px;white-space:nowrap;display:block}.ti-widget.ti-face .ti-star{width:17px;height:17px;display:inline-block;margin:0 !important;margin-right:1px !important;background-size:contain;background-repeat:no-repeat}.ti-widget.ti-face .ti-star:before,.ti-widget.ti-face .ti-star:after{content:none !important}.ti-widget.ti-face .ti-footer{margin-top:15px;padding-top:0px;text-align:center;line-height:1.45em}.ti-widget.ti-face .ti-footer .ti-name{color:#000000;font-size:15px;margin-bottom:5px;overflow:hidden;text-overflow:ellipsis}.ti-widget.ti-face .ti-footer .ti-stars{margin-bottom:3px;margin-top:0px;line-height:0}.ti-widget.ti-face .ti-footer .ti-profile-details{padding-top:4px}.ti-widget.ti-face .ti-footer .ti-inner{padding-bottom:10px}.ti-widget.ti-face .ti-footer-link-block{margin-top:10px;color:#000000}.ti-widget.ti-face .ti-footer-link-block a{font-size:13.3px;padding-right:10px;opacity:0.7;text-decoration:underline !important;color:inherit !important}.ti-widget.ti-face .ti-footer-link-block a:hover{opacity:1}.ti-widget.ti-face .ti-footer-filter-text{font-size:15px !important;color:#000000;margin-bottom:0 !important;padding:0 15px;text-align:left;margin:12px 28px}.ti-widget.ti-face .ti-footer-filter-text:empty{margin:0 !important}@media (max-width:479px){.ti-widget.ti-face .ti-footer-filter-text{text-align:center !important}}.ti-widget.ti-face .star-lg .ti-star{width:30px !important;height:30px !important}.ti-widget.ti-face .ti-d-none{display:none !important}.ti-widget.ti-face.ti-icon-size1 .ti-review-header:after{width:25px;height:25px}.ti-widget.ti-face.ti-icon-size1 .ti-widget-container .ti-name{padding-left:30px}.ti-widget.ti-face.ti-icon-size2 .ti-review-header:after{width:30px;height:30px}.ti-widget.ti-face.ti-icon-size2 .ti-widget-container .ti-name{padding-left:35px}.ti-widget.ti-face .ti-rating-text,.ti-widget.ti-face .ti-rating-text strong,.ti-widget.ti-face .ti-rating-text strong a,.ti-widget.ti-face .ti-rating-text strong span,.ti-widget.ti-face .ti-rating-text span strong,.ti-widget.ti-face .ti-rating-text span,.ti-widget.ti-face .ti-footer,.ti-widget.ti-face .ti-footer strong,.ti-widget.ti-face .ti-footer span,.ti-widget.ti-face .ti-footer strong a{font-size:14px;color:#000000}.ti-widget.ti-face .ti-large-logo{display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;margin-bottom:0 !important}.ti-widget.ti-face .ti-large-logo .ti-v-center{-ms-flex-item-align:center !important;align-self:center !important;text-align:center;-ms-flex-preferred-size:0;flex-basis:0;-ms-flex-positive:1;flex-grow:1;max-width:100%}.ti-widget.ti-face .ti-large-logo img{margin:auto;padding:0 !important;display:block !important;position:relative}.ti-widget.ti-face .nowrap{white-space:nowrap;display:inline-block;margin:0 2px}.ti-widget.ti-face .nowrap:first-of-type{margin-left:0}.ti-widget.ti-face .nowrap:last-of-type{margin-right:0}.ti-widget.ti-face .ti-reviews-container-wrapper .ti-inner>.ti-stars,.ti-widget.ti-face .ti-reviews-container-wrapper .ti-popup-inner>.ti-stars{margin-bottom:6px;margin-top:15px;text-align:left}.ti-widget.ti-face .ti-reviews-container-wrapper{overflow:hidden;display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;margin:0 20px;padding-top:5px}.ti-widget.ti-face .ti-col-1 .ti-review-item{-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-face .ti-widget-container{display:-ms-flexbox;display:flex;flex-wrap:nowrap;align-items:center;-ms-flex-wrap:nowrap;-ms-flex-align:center}.ti-widget.ti-face .ti-col-1{-ms-flex-wrap:wrap;flex-wrap:wrap}.ti-widget.ti-face .ti-col-1 .ti-reviews-container,.ti-widget.ti-face .ti-col-1 .ti-footer{margin-top:0px;padding-right:0px;margin-bottom:30px;-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-face .ti-col-2 .ti-footer,.ti-widget.ti-face .ti-col-2 .ti-reviews-container{-ms-flex:0 0 50%;flex:0 0 50%;max-width:50%}.ti-widget.ti-face .ti-col-2 .ti-review-item{-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-face .ti-col-3 .ti-footer{-ms-flex:0 0 33.333%;flex:0 0 33.333%;max-width:33.333%}.ti-widget.ti-face .ti-col-3 .ti-reviews-container{-ms-flex:0 0 66.666%;flex:0 0 66.666%;max-width:66.666%}.ti-widget.ti-face .ti-col-3 .ti-review-item{-ms-flex:0 0 50%;flex:0 0 50%;max-width:50%}.ti-widget.ti-face .ti-col-4 .ti-footer{-ms-flex:0 0 25%;flex:0 0 25%;max-width:25%}.ti-widget.ti-face .ti-col-4 .ti-reviews-container{-ms-flex:0 0 75%;flex:0 0 75%;max-width:75%}.ti-widget.ti-face .ti-col-4 .ti-review-item{-ms-flex:0 0 33.333%;flex:0 0 33.333%;max-width:33.333%}.ti-widget.ti-face .ti-col-5 .ti-footer{-ms-flex:0 0 20%;flex:0 0 20%;max-width:20%}.ti-widget.ti-face .ti-col-5 .ti-reviews-container{-ms-flex:0 0 80%;flex:0 0 80%;max-width:80%}.ti-widget.ti-face .ti-col-5 .ti-review-item{-ms-flex:0 0 25%;flex:0 0 25%;max-width:25%}.ti-widget.ti-face .ti-col-6 .ti-footer{-ms-flex:0 0 16.666%;flex:0 0 16.666%;max-width:16.666%}.ti-widget.ti-face .ti-col-6 .ti-reviews-container{-ms-flex:0 0 83.333%;flex:0 0 83.333%;max-width:83.333%}.ti-widget.ti-face .ti-col-6 .ti-review-item{-ms-flex:0 0 20%;flex:0 0 20%;max-width:20%}.ti-widget.ti-face .ti-col-7 .ti-footer{-ms-flex:0 0 14.286%;flex:0 0 14.286%;max-width:14.286%}.ti-widget.ti-face .ti-col-7 .ti-reviews-container{-ms-flex:0 0 83.333333%;flex:0 0 83.333333%;max-width:83.333333%}.ti-widget.ti-face .ti-col-7 .ti-review-item{-ms-flex:0 0 16.666%;flex:0 0 16.666%;max-width:16.666%}.ti-widget.ti-face .ti-col-8 .ti-footer{-ms-flex:0 0 12.5%;flex:0 0 12.5%;max-width:12.5%}.ti-widget.ti-face .ti-col-8 .ti-reviews-container{-ms-flex:0 0 85.714%;flex:0 0 85.714%;max-width:85.714%}.ti-widget.ti-face .ti-col-8 .ti-review-item{-ms-flex:0 0 14.286%;flex:0 0 14.286%;max-width:14.286%}.ti-widget.ti-face .ti-col-9 .ti-footer{-ms-flex:0 0 11.111%;flex:0 0 11.111%;max-width:11.111%}.ti-widget.ti-face .ti-col-9 .ti-reviews-container{-ms-flex:0 0 88.889%;flex:0 0 88.889%;max-width:88.889%}.ti-widget.ti-face .ti-col-9 .ti-review-item{-ms-flex:0 0 12.5%;flex:0 0 12.5%;max-width:12.5%}.ti-widget.ti-face .ti-col-10 .ti-footer{-ms-flex:0 0 10%;flex:0 0 10%;max-width:10%}.ti-widget.ti-face .ti-col-10 .ti-reviews-container{-ms-flex:0 0 90%;flex:0 0 90%;max-width:90%}.ti-widget.ti-face .ti-col-10 .ti-review-item{-ms-flex:0 0 11.111%;flex:0 0 11.111%;max-width:11.111%}.ti-widget.ti-face .ti-reviews-container{position:relative;display:block}.ti-widget.ti-face .ti-read-more{display:block;padding:5px 0 0;text-align:left}.ti-widget.ti-face .ti-read-more span{display:inline-block;font-weight:400;white-space:nowrap;font-size:13.5px;color:#000000;opacity:0.5;text-decoration:none !important;transition:color 300ms ease-out;cursor:pointer}.ti-widget.ti-face .ti-read-more span:hover{opacity:1;text-decoration:underline !important}.ti-widget.ti-face .ti-review-item{padding:0 8px;transition:transform 300ms ease-out}.ti-widget.ti-face .ti-review-item .ti-inner{border-radius:4px}.ti-widget.ti-face .ti-review-item>.ti-inner{border-style:solid !important;border-color:#ffffff !important;background:#ffffff !important;border-radius:4px !important;padding:20px !important;margin:0 !important;display:block;position:relative}.ti-widget.ti-face .ti-review-item .ti-polarity .ti-polarity-icon{position:relative;margin:0;text-indent:3px;display:inline-block;width:15px;height:15px}.ti-widget.ti-face .ti-review-item .ti-recommendation .ti-recommendation-icon{position:relative;margin:0 5px;margin-bottom:-3px;text-indent:3px;display:inline-block;width:15px;height:15px}.ti-widget.ti-face .ti-review-item .ti-recommendation .ti-recommendation-icon:first-child{margin-left:0}.ti-widget.ti-face .ti-review-item .ti-recommendation .ti-recommendation-title{font-weight:700;font-size:13px !important;opacity:0.8;position:relative;top:-1px}.ti-widget.ti-face .ti-review-item .ti-recommendation+.ti-dummy-stars{display:none}.ti-widget.ti-face .ti-review-item .ti-stars{height:17px}.ti-widget.ti-face .ti-review-content{display:-webkit-box;-webkit-box-orient:vertical;line-height:21.75px;height:87px;font-size:15px;text-align:left;transition:height 0.5s;font-style:normal;-webkit-line-clamp:4;overflow:hidden;padding-right:0}.ti-widget.ti-face .ti-review-content .ti-show-original-text{font-size:inherit !important}.ti-widget.ti-face .ti-review-content .ti-stars{margin-bottom:5px}.ti-widget.ti-face .ti-review-content strong{font-size:inherit;color:inherit;font-weight:normal !important}.ti-widget.ti-face .ti-review-header{display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;position:relative}.ti-widget.ti-face .ti-review-header:after{content:””;display:block;width:20px;height:20px;position:absolute;right:0px;background-repeat:no-repeat;background-position:center center}.ti-widget.ti-face .ti-highlight{padding:1px 2px;margin:0;box-decoration-break:clone;-webkit-box-decoration-break:clone;border-radius:1px;-webkit-border-radius:1px;-moz-border-radius:1px;background-color:transparent !important;background-image:linear-gradient(#fbe049, #fbe049);background-size:100% 19px;background-position:bottom;background-repeat:no-repeat;color:#000 !important;font-size:inherit !important}@media (min-width:480px){.ti-widget.ti-face .ti-review-item:hover{-webkit-transform:translate(0, -5px);-ms-transform:translate(0, -5px);transform:translate(0, -5px)}}.ti-widget.ti-face .ti-ai-summary-item{color:#000000}.ti-widget.ti-face .ti-ai-summary-item .ti-review-content{-webkit-line-clamp:5;margin-top:16.25px;height:108.75px !important}.ti-widget.ti-face .ti-ai-summary-item .ti-review-content .ti-summary-list{margin-bottom:0;padding-left:0;list-style:none;font-size:inherit}.ti-widget.ti-face .ti-ai-summary-item .ti-review-content .ti-summary-list li{list-style:inherit;margin-bottom:0;padding-left:20px;position:relative;font-size:inherit}.ti-widget.ti-face .ti-ai-summary-item .ti-review-content .ti-summary-list li:last-child{margin-bottom:0}.ti-widget.ti-face .ti-ai-summary-item .ti-review-content .ti-summary-list li:before{display:block;content:””;width:10px;height:5px;border-left:solid 2px #000000;border-bottom:solid 2px #000000;transform:rotate(-45deg);position:absolute;left:0;top:7.5px}.ti-widget.ti-face .ti-ai-summary-item .ti-profile-img{margin-right:13px !important}.ti-widget.ti-face .ti-ai-summary-item .ti-profile-img img:not(.ti-ai-profile-img){display:inline-block;vertical-align:middle;border:2px solid #ffffff}.ti-widget.ti-face .ti-ai-summary-item .ti-profile-img img:not(.ti-ai-profile-img):not(:first-child){margin-left:-12px}.ti-widget.ti-face .ti-ai-summary-item>.ti-inner{background:linear-gradient(115deg, #E0F6FE 0%, #EED8F1 100%) !important}.ti-widget.ti-face .ti-ai-summary-item .ti-profile-img img:not(.ti-ai-profile-img){border-color:white}.ti-widget.ti-face .ti-ai-summary-item .ti-name,.ti-widget.ti-face .ti-ai-summary-item .ti-date,.ti-widget.ti-face .ti-ai-summary-item .ti-read-more span{color:#000000}.ti-widget.ti-face.ti-custom-stars [class=”source-“] .ti-star.e,.ti-widget.ti-face.ti-custom-stars [class=”source-“] .ti-star.f,.ti-widget.ti-face.ti-custom-stars [class*=”source-“] .ti-star.h{background-image:none !important}.ti-widget.ti-face.ti-custom-stars .ti-star{-webkit-mask-size:contain;mask-size:contain;-webkit-mask-position:center;mask-position:center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;mask-image:url(https://cdn.trustindex.io/assets/platform/Trustindex/star/s.svg);-webkit-mask-image:url(https://cdn.trustindex.io/assets/platform/Trustindex/star/s.svg)}.ti-widget.ti-face.ti-custom-stars .ti-star:not(.e):not(.h){background:#f6bb06}.ti-widget.ti-face.ti-custom-stars .ti-star.h{background:#f6bb06;background:-webkit-linear-gradient(90deg, #f6bb06 50%, #cccccc 50%) !important;background:linear-gradient(90deg, #f6bb06 50%, #cccccc 50%) !important}.ti-widget.ti-face.ti-custom-stars .ti-star.e{background:#ccc !important}.ti-widget.ti-face[data-language=”ar”] .ti-name,.ti-widget.ti-face[data-language=”ar”] .ti-date,.ti-widget.ti-face[data-language=”ar”] .ti-profile-details .ti-text,.ti-widget.ti-face[data-language=”ar”] .ti-review-content,.ti-widget.ti-face[data-language=”ar”] .ti-review-text,.ti-widget.ti-face[data-language=”ar”] .ti-read-more,.ti-widget.ti-face[data-language=”ar”] .ti-footer,.ti-widget.ti-face[data-language=”ar”] .ti-rating-text,.ti-widget.ti-face[data-language=”ar”] .ti-footer-filter-text,.ti-widget.ti-face[data-language=”ar”] .ti-header-write-btn,.ti-widget.ti-face[data-language=”ar”] .ti-widget-header .ti-tab-item[data-source=”all”] .ti-item-label,.ti-widget.ti-face[data-language=”ar”] .ti-header-rating-text,.ti-widget.ti-face[data-language=”ar”] .ti-rating-name,.ti-widget.ti-face[data-language=”ar”] .ti-header .ti-text,.ti-widget.ti-face[data-language=”ar”] .ti-load-more-reviews-button,.ti-widget.ti-face[data-language=”he”] .ti-name,.ti-widget.ti-face[data-language=”he”] .ti-date,.ti-widget.ti-face[data-language=”he”] .ti-profile-details .ti-text,.ti-widget.ti-face[data-language=”he”] .ti-review-content,.ti-widget.ti-face[data-language=”he”] .ti-review-text,.ti-widget.ti-face[data-language=”he”] .ti-read-more,.ti-widget.ti-face[data-language=”he”] .ti-footer,.ti-widget.ti-face[data-language=”he”] .ti-rating-text,.ti-widget.ti-face[data-language=”he”] .ti-footer-filter-text,.ti-widget.ti-face[data-language=”he”] .ti-header-write-btn,.ti-widget.ti-face[data-language=”he”] .ti-widget-header .ti-tab-item[data-source=”all”] .ti-item-label,.ti-widget.ti-face[data-language=”he”] .ti-header-rating-text,.ti-widget.ti-face[data-language=”he”] .ti-rating-name,.ti-widget.ti-face[data-language=”he”] .ti-header .ti-text,.ti-widget.ti-face[data-language=”he”] .ti-load-more-reviews-button,.ti-widget.ti-face[data-language=”fa”] .ti-name,.ti-widget.ti-face[data-language=”fa”] .ti-date,.ti-widget.ti-face[data-language=”fa”] .ti-profile-details .ti-text,.ti-widget.ti-face[data-language=”fa”] .ti-review-content,.ti-widget.ti-face[data-language=”fa”] .ti-review-text,.ti-widget.ti-face[data-language=”fa”] .ti-read-more,.ti-widget.ti-face[data-language=”fa”] .ti-footer,.ti-widget.ti-face[data-language=”fa”] .ti-rating-text,.ti-widget.ti-face[data-language=”fa”] .ti-footer-filter-text,.ti-widget.ti-face[data-language=”fa”] .ti-header-write-btn,.ti-widget.ti-face[data-language=”fa”] .ti-widget-header .ti-tab-item[data-source=”all”] .ti-item-label,.ti-widget.ti-face[data-language=”fa”] .ti-header-rating-text,.ti-widget.ti-face[data-language=”fa”] .ti-rating-name,.ti-widget.ti-face[data-language=”fa”] .ti-header .ti-text,.ti-widget.ti-face[data-language=”fa”] .ti-load-more-reviews-button{direction:rtl}.ti-widget.ti-face[data-language=”ar”] .ti-stars,.ti-widget.ti-face[data-language=”ar”] .ti-footer .ti-row,.ti-widget.ti-face[data-language=”he”] .ti-stars,.ti-widget.ti-face[data-language=”he”] .ti-footer .ti-row,.ti-widget.ti-face[data-language=”fa”] .ti-stars,.ti-widget.ti-face[data-language=”fa”] .ti-footer .ti-row{direction:ltr}.ti-widget.ti-face ::-webkit-scrollbar{width:4px;border-radius:3px}.ti-widget.ti-face ::-webkit-scrollbar-track{background:rgba(85, 85, 85, 0.1)}.ti-widget.ti-face ::-webkit-scrollbar-thumb{background:rgba(85, 85, 85, 0.6)}.ti-widget.ti-face ::-webkit-scrollbar-thumb:hover{background:#555}.ti-verified-review{display:inline-block;background:url(“https://cdn.trustindex.io/assets/icon/trustindex-verified-icon.svg”);background-size:contain;width:15px;height:15px;margin:0 !important;margin-left:7px !important;position:relative;z-index:2}.ti-verified-review:only-child{margin-left:0 !important}.ti-verified-review .ti-verified-tooltip{color:#fff !important;background-color:#6f6f6f !important;padding:0 10px;border-radius:4px;font-size:11px !important;line-height:22px !important;font-weight:500;display:inline-block;position:absolute;left:0;margin-left:25px;top:-4px;white-space:nowrap;opacity:0;transition:all 0.3s ease-in-out}.ti-verified-review .ti-verified-tooltip:before{width:0;height:0;border-style:solid;border-width:5px 5px 5px 0;border-color:transparent #6f6f6f transparent transparent;content:””;position:absolute;left:-5px;top:50%;margin-top:-5px}.ti-verified-review:hover .ti-verified-tooltip{opacity:1;margin-left:20px}.ti-recommendation+.ti-verified-review{top:2px}.ti-widget .source-Facebook .ti-review-header:after{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/icon.svg”);background-size:100% 100%}.ti-widget .source-Facebook.ti-tab-item:before,.ti-widget .source-Facebook.ti-write-btn-dropdown-item:before{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/icon.svg”);background-size:100% 100%}.ti-widget .source-Facebook .ti-header-logo-img{height:17px !important}.ti-widget .source-Facebook .ti-star.f{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/star/f.svg”) !important}.ti-widget .source-Facebook .ti-star.e{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/star/e.svg”) !important}.ti-widget .source-Facebook .ti-star.h{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/star/h.svg”) !important}.ti-widget .source-Facebook .ti-recommendation-icon.positive{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/recommendation-positive.svg”) !important}.ti-widget .source-Facebook .ti-recommendation-icon.negative{background-image:url(“https://cdn.trustindex.io/assets/platform/Facebook/recommendation-negative.svg”) !important}.ti-widget .star-lg .ti-star{width:30px;height:30px}.ti-widget .ti-header .ti-star{width:20px;height:20px}.ti-widget .source-Trustpilot .ti-review-header:after,.ti-widget .source-Trustpilot .ti-inner:after,.ti-widget .source-Trustpilot .ti-review-content:after,.ti-widget .source-Trustpilot .ti-platform-icon:after,.ti-widget .source-Trustpilot .ti-icon{display:none !important}.ti-widget .source-Trustpilot.ti-tab-item:before,.ti-widget .source-Trustpilot.ti-write-btn-dropdown-item:before{display:none !important}.ti-widget.ti-face.ti-no-logo .ti-review-header:after{background:none !important}.ti-widget.ti-face.ti-no-stars .ti-star.f{background-image:url(“https://cdn.trustindex.io/assets/platform/Trustindex/star/f.svg”) !important}.ti-widget.ti-face.ti-no-stars .ti-star.e{background-image:url(“https://cdn.trustindex.io/assets/platform/Trustindex/star/e.svg”) !important}.ti-widget.ti-face.ti-no-stars .ti-star.h{background-image:url(“https://cdn.trustindex.io/assets/platform/Trustindex/star/h.svg”) !important}.ti-widget.ti-face.ti-no-stars .ti-recommendation{display:none}.ti-widget.ti-face.ti-no-stars .ti-recommendation+.ti-dummy-stars{display:inline}.ti-widget.ti-face{overflow:visible !important}.ti-widget.ti-face .ti-review-item>.ti-inner,.ti-widget.ti-face .ti-load-more-reviews-button{box-shadow:1px 1px 7px 0px rgba(0, 0, 0, 0.13), 0px 0px 2px 0px rgba(0, 0, 0, 0.05);border-top-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;border-right-width:0px !important;background-color:white !important;backdrop-filter:blur(0px)}.ti-widget.ti-face .ti-reviews-container-wrapper{padding-top:12px !important;padding-bottom:12px !important}.ti-widget.ti-face .ti-widget-header{margin-bottom:4px !important}.ti-widget.ti-face .ti-footer{padding-right:20px;-ms-flex-item-align:top !important;align-self:top !important;line-height:1.45em;margin-top:0;text-align:left}.ti-widget.ti-face .ti-footer .ti-profile-details{padding-top:0;overflow:unset}.ti-widget.ti-face .ti-footer .ti-profile-details .ti-name{white-space:normal;padding-right:0 !important;margin-bottom:5px}.ti-widget.ti-face .ti-footer .ti-profile-img{-ms-flex:0 0 auto;flex:0 0 auto;width:auto;max-width:100%}.ti-widget.ti-face .ti-footer .ti-profile-img img{width:65px !important;height:65px !important;border-radius:4px !important;object-fit:contain;object-position:top}.ti-widget.ti-face .ti-footer .ti-stars{margin-bottom:5px}.ti-widget.ti-face .ti-footer .ti-stars .ti-star{width:20px;height:20px}.ti-widget.ti-face .ti-rating-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ti-widget.ti-face .ti-rating-text a,.ti-widget.ti-face .ti-rating-text strong{text-decoration:none !important;font-weight:normal !important}.ti-widget.ti-face .ti-footer-link-block{-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-face .ti-review-content{height:87px !important}.ti-widget.ti-face .ti-reviews-container-wrapper{padding-bottom:1px}.ti-widget.ti-face .ti-footer-filter-text{text-align:right}@media (max-width:479px){.ti-widget.ti-face .ti-footer .ti-row{text-align:center;justify-content:center}.ti-widget.ti-face .ti-footer .ti-row .ti-footer-link-block a:last-of-type{padding-right:0}.ti-widget.ti-face .ti-footer .ti-row .ti-profile-details{-webkit-box-flex:initial;-ms-flex:initial;flex:initial}}.ti-widget.ti-face .ti-header-write-btn-container{margin-top:12px;position:relative}.ti-widget.ti-face .ti-header-write-btn-container .ti-header-write-btn{display:inline-block;background-color:#4285f4;padding:9.5px 17.5px;border-radius:4px;border-style:solid;border-color:#4285f4;border-top-width:1px;border-bottom-width:1px;border-left-width:1px;border-right-width:1px;color:#ffffff;font-weight:bold;text-decoration:none !important;line-height:1;font-size:13px}.ti-widget.ti-face .ti-header-write-btn-container .ti-header-write-btn:hover{background-color:#1266f1;border-color:#1266f1}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown{display:none;top:32px;left:0;margin-top:11px;position:absolute;background-color:#ffffff;border-radius:4px;z-index:1;box-shadow:0px 2px 11px 0px rgba(0, 0, 0, 0.1)}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown.ti-active{display:block}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown .ti-write-btn-dropdown-inner{display:block;min-width:140px;max-height:209px;overflow-y:auto}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown:before{position:absolute;content:””;top:-7px;left:10px;border:7px solid transparent;border-top-width:0;border-bottom-color:#ffffff;box-shadow:0 -11px 11px 0px rgba(0, 0, 0, 0.1);z-index:1}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown a{display:block;padding:14px 17px;padding-left:42px;text-decoration:none !important;line-height:1;font-size:13px !important;transition:background-color 0.2s ease-in-out;white-space:nowrap;position:relative;color:#000000}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown a:not(:last-child){border-bottom:solid 1px #eeeeee}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown a:before{content:””;display:inline-block;position:absolute;left:17px;top:50%;transform:translateY(-50%);width:18px;height:18px}.ti-widget.ti-face .ti-header-write-btn-container .ti-write-btn-dropdown a:hover{background-color:#f3f3f3}.ti-widget.ti-face .ti-controls{display:block;margin-top:-15px;width:100%;position:absolute;height:0px;z-index:1;top:50%}.ti-widget.ti-face .ti-controls .ti-next,.ti-widget.ti-face .ti-controls .ti-prev{position:absolute;display:inline-block;width:20px;height:30px;padding-top:20px;padding-bottom:20px;display:block;opacity:1;-webkit-transition:all 200ms ease-out;-moz-transition:all 200ms ease-out;-o-transition:all 200ms ease-out;transition:all 200ms ease-out}.ti-widget.ti-face .ti-controls .ti-next:hover,.ti-widget.ti-face .ti-controls .ti-prev:hover{cursor:pointer;-webkit-transform:scale(1.2);-ms-transform:scale(1.2);transform:scale(1.2)}.ti-widget.ti-face .ti-controls .ti-next:before,.ti-widget.ti-face .ti-controls .ti-prev:before{content:””;background:#cccccc;width:17px;height:3px;display:block;-webkit-transform:rotate(45deg);-ms-transform:rotate(45deg);transform:rotate(45deg);border-radius:2px;position:absolute}.ti-widget.ti-face .ti-controls .ti-next:after,.ti-widget.ti-face .ti-controls .ti-prev:after{content:””;background:#cccccc;width:17px;height:3px;display:block;-webkit-transform:rotate(-45deg);-ms-transform:rotate(-45deg);transform:rotate(-45deg);border-radius:2px;position:absolute}.ti-widget.ti-face .ti-controls .ti-next{right:2px}.ti-widget.ti-face .ti-controls .ti-next:after{top:18px;right:0px}.ti-widget.ti-face .ti-controls .ti-next:before{top:8px;right:0px}.ti-widget.ti-face .ti-controls .ti-prev{left:2px}.ti-widget.ti-face .ti-controls .ti-prev:after{top:8px;left:0px}.ti-widget.ti-face .ti-controls .ti-prev:before{top:18px;left:0px}@media (max-width:479px){.ti-widget.ti-face .ti-controls{top:calc(50% – 19px)}}.ti-widget.ti-face .ti-controls-line{display:none;margin:20px auto;width:150px;height:3px;border-radius:3px;background:rgba(204, 204, 204, 0.35);position:relative;overflow:hidden}.ti-widget.ti-face .ti-controls-line .dot{position:absolute;left:0;top:0;display:inline-block;width:25px;padding-left:4px;padding-right:4px;height:100%;border-radius:3px;background:#cccccc;transition:width 0.2s, left 0.2s}@media (max-width:479px){.ti-widget.ti-face .ti-controls-line{display:block !important}}.ti-widget.ti-face .ti-controls-dots{display:none;margin-top:10px;margin-bottom:10px;text-align:center}.ti-widget.ti-face .ti-controls-dots .dot{display:inline-block;width:10px;height:10px;background:#cccccc;border-radius:20px;padding:4px;opacity:0.4}.ti-widget.ti-face .ti-controls-dots .dot.active{opacity:1}@media (max-width:479px){.ti-widget.ti-face .ti-controls-dots{display:block !important}}.ti-clickable-link{cursor:pointer}
Active Theme: Vantage 1.20.18
Plugins:
Akismet Anti-spam: Spam Protection (5.3 – active)
All in one Favicon (4.8 – active)
amr shortcode any widget (4.0 – active)
Classic Editor (1.6.3 – active)
Forget About Shortcode Buttons (2.1.3 – active)
Google Analytics Dashboard for WP (GADWP) (7.22.0 – active)
Hide Featured Image (1.3.1 – active)
Hotjar (1.0.16 – active)
Jetpack (12.9 – active)
MailerLite – Signup forms (official) (1.6.13 – active)
Meta pixel for WordPress (3.0.14 – active)
myStickymenu (2.6.5 – active)
Page Builder by SiteOrigin (2.28.0 – active)
PHP Compatibility Checker (1.6.2 – active)
Poptin (1.3.1 – active)
Posts in Sidebar (4.16.3 – active)
Really Simple SSL (7.2.0 – active)
reCaptcha by BestWebSoft (1.73 – active)
Shortcodes Ultimate (7.0.0 – active)
Simple Image Sizes (3.2.2 – active)
Site Kit by Google (1.115.0 – active)
SiteOrigin CSS (1.5.9 – active)
SiteOrigin Premium (1.54.0 – active)
SiteOrigin Widgets Bundle (1.57.0 – active)
Smash Balloon Instagram Feed (6.2.6 – active)
Smush (3.15.1 – active)
Testimonial Slider and Showcase (2.3.5 – active)
The Bluehost Plugin (3.6.0 – active)
UpdraftPlus – Backup/Restore (1.23.13 – active)
Widgets for Google Reviews (11.2.1 – active)
Widgets for Reviews & Recommendations (11.2.1 – active)
Widgets for SiteOrigin (1.4.7 – active)
WPCode Lite (2.1.6 – active)
Yoast SEO (21.6 – active)Hi @cariannag!
Could you try reconnecting the URL?
It should work after that.
Feel free to write us, if you need further assistance,
Trustindex
Thank you so much for your help!!
Thanks for your patience!
Let us know if you need any further help!
- The topic ‘Downloaded new FB reviews- now not working’ is closed to new replies.