Downloads are timing out

  • Hello,

    When my client’s users are downloading large files, about 10-20% of them are getting failed downloads. The files are large (5-10GB). We’re using X-Accel-Redirect/X-Sendfile as the download method, which I thought meant that it doesn’t go through the client’s server. Am I correct in thinking that, or do we need to change the redirect method? I’m under the impression that the safest and most reliable option is X-Accel-Redirect/X-Sendfile, but it doesn’t seem to be working…

    If it is going through our server, is there a way to just have the users download directly from Dropbox? Or alternatively, what modifications do we need to make to our server to prevent failed downloads (Increasing maximum execution time has crossed my mind – has anyone tried that?)

    Thanks for your help.

    The page I need help with: [log in to see the link]

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