• Resolved y2kbyts

    (@y2kbyts)


    I thought the FileAway plugin was working fine but today during my testing all of my file downloads are zero bytes in size. When I FTP to the server all the files are good to go. Correct size and when downloaded, they open fine with the right data. I’ve tried Excel and Word files that we use for templates.

    I have plugin version 3.7.

    Any ideas?

    Thanks

    https://www.ads-software.com/plugins/file-away/

Viewing 6 replies - 16 through 21 (of 21 total)
  • Hi Thomstark,

    I am also having an issue with the zero bytes downloads while statistics are on. I discovered that the only way to get the stats logged (Desired feature) and download a usable file is by disabling the NextGen Gallery plugin. There seems to be an issue with this plugin and several wordpress file managers including your awesome File Away Plug in.
    I would disable the NextGen plugin to solve the downloading issue but the site has several galleries using that plug in that I would rather not touch.

    Here are other plugins having the same issue and possible solutions:
    https://www.ads-software.com/support/topic/pdf-file-corruption?replies=16
    https://www.ads-software.com/support/topic/woocommerce-downloads-are-zero-bytes?replies=4
    https://easydigitaldownloads.com/support/topic/all-downloads-0-bytes-in-length/
    Any help on fixing this plugin conflict is much appreciated.

    I have the File Away version 3.8.4
    Site: https://www.mynaftc.com/
    Thanks for the awesome plugin!!!
    retro

    Plugin Author thomstark

    (@thomstark)

    I’m trying to get a hold of the plugin author from the first link there. I’ll let you know.

    Plugin Author thomstark

    (@thomstark)

    Retrolab: Please try adding this to your theme’s functions.php or to a custom plugin. The Download Manager guy said this is what he did to fix his conflict (though I’m not sure it’s the same conflict).

    function wpdm_skip_ngg_resource_manager($r){
        return false;
    }
    add_filter('run_ngg_resource_manager', 'wpdm_skip_ngg_resource_manager');

    Thank you Thomstark for your prompt response.
    I will try your suggestion and report back…

    Thanks,
    Retro

    Hi Thomstark,

    I am happy to report back that everything seems to be working after I added that code to the functions.php file.
    I still have to do some more testing but as of right now, I have nextgen galleries and your awesome FlyAway plugin playing nicely together plus I am getting the much desired stats.

    Thank you again for helping me resolve this issue,
    Retro

    Plugin Author thomstark

    (@thomstark)

    Awesome. Glad it was as easy as that. Peace.

Viewing 6 replies - 16 through 21 (of 21 total)
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