Drag and drop menu system stopped working

  • Hi so I am new to wordpress and am having troubles with the drag and drop feature of the menu system. I created a ecommerce website with wootique and had no problems configuring the order of my menu using the drag and drop feature. However I later went and purchased “cleansale” theme and installed and activated it, and after the drag and drop feature stopped working. I thought it was the theme so I went and re installed wootique and it was still messed up. I went back to the new theme and am just so confused why it was working properly and then suddenly stopped.

    The weird thing is that the menu structure page is still there and able to configure but it has a completely different interface to the page and won’t let me configure the order by drag and drop. I can still add content to the menu and create new menus and such I just can’t configure it. Is there a setting I need to activate or anything?

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  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Esmi’s advice was definitely helpful. I found out that one of my plugins was hindering the JavaScript operation.

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