Draw Triangle & Enable Change Color not working

Hi,

It may be some cached css rules were causing the problem. Could you try clearing your browser cache and trying again?

If that doesn’t work, could you provide us a screenshot of the plugin settings or a list of them?

Thanks

I tried clearing the cache, but it doesn’t help. The problem persists on my home page. It displays fine when I’m on the settings page, but unless I just go with the default display, it doesn’t appear on my home page.

Here are the settings:

Ticker Config
–
Width: 320 Height: 20
Number of stocks displayed on the screen at one time: 2
Scroll speed (Pixels per second): 60
Background color: [?] #000000
Background opacity (0-1): 1

Text Config
–
Text color: #99FF99 [?] Font size: 10
Text opacity (0-1): 1 Font family: Arial
Stock Display Config
–
check Draw vertical lines
check Draw triangle
Change color (green+ red- gray):
On

Hi, I passed this on to our team and we will try to replicate/fix.

Hi dfhemenway,

Sorry about the delay. I took a look at this issue, but I was not able to produce what you described in my testing. I’d love to be able to fix this for you though, so I’d like to ask a few more questions to help me figure this out.

– We’ve rolled out another update since you encountered this issue; does the issue still occur?
– What browser & version do you see this issue on?

Hello again,

Yes, it still is happening — I have version 1.3.4 of the plugin installed, which appears to be current since there is no warning that a newer version is available.

Now the stocks are not even displaying when I look at them with Chrome or Firefox, and they used to appear in both those browsers. I can see them in Internet Explorer 11. I have made some screenshots that I put into a document and saved as a PDF; you can find a link to the PDF here: https://geoscience-observer.com/custom-stock-ticker/.

Don Hemenway

Hi Don,

Thanks for the screenshots, I see the issue now. We should have a fix pushed out by end of day; I will update here.

Version 1.3.5a is now live, this should fix your issues; at least the colored box problem. This was caused by CSS rules from your site’s theme and our plugin sharing names, and thus conflicting. They don’t share names anymore!

As far as the issue of the plugin not displaying at all on Firefox and Chrome, I couldn’t reproduce that at all, using the same versions as you. I saw the plugin appearing normally, both on your site and our internal testing sites.
Chrome: https://www.dropbox.com/s/fr4q7qxng5h8aln/chrome.png?dl=0
Firefox: https://www.dropbox.com/s/qj5bm7op33md83q/firefox.png?dl=0
IE: https://www.dropbox.com/s/sxgoc0mszyu78cs/ie.png?dl=0

If the problem persists, I would ask if you are using any sort of ad or script blocker on Firefox or Chrome, as this plugin requires a script to display properly.

Thanks for helping us to make our plugin better!

Hi,

The plug-in isn’t showing up as needing an update in my dashboard, but if I go and look at its listing in WP, it shows that there is now a 1.3.5b version out there. My installed version is still therefore 1.3.5; is there a way to get it to upgrade, or will I need to delete the old version and start over? I’m trying to avoid that in order to keep from having to re-enter the various stock codes.

As for it not appearing in Chrome and Firefox, it is doing so now for me here, so I don’t know what that may have been. It doesn’t really matter as long as it is working.

Don

Hi,

Over the weekend, my version of the plugin updated itself to 1.4. Now I am getting the color changes in the presentation (green and light green, green and gray, and green and red) without having those odd looking boxes of colors. But…I also tried enabling the triangle icon function, and it looks like it is leaving space for the triangles, but they are not showing (I checked it in Firefox, Chrome, and IE).

Don

Hello again,

Sorry about that! In a push to get the last fix out before the weekend, I accidentally left out a comma, which broke the triangles. I’ve got it fixed now: we should have a new version out within this next week, hopefully tomorrow.

Version 1.4.1 is now live; the green & red triangles should display properly again on this version.