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Resolved thomasgran
(@thomasgran)

2 years, 10 months ago

The drop-down menu option does not work on the site. When a user tries to choose an alternative, it shows nothing and instead the user scrolls down to the bottom of the page.
I’ve tried to unactivate the plugin and then activate again but no effect.
I’ve tried to copy the menu and when I put it in the bottom of the page it shows alternatives after three clicks.

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)

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Plugin Support Ultimate Member Support
(@ultimatemembersupport)

2 years, 10 months ago

Hi @thomasgran

Could you please provide a screenshot? The link that you’ve provided above has password protection. Please don’t share access credentials as this violates the forum guidelines.

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

Drop-down menu:
https://ibse-my.sharepoint.com/personal/thomas_infobyte_se/Documents/Bilder/dropdownmenu.png?Web=1

When I click on the menu, it scrolls down to the bottom of page:

https://ibse-my.sharepoint.com/personal/thomas_infobyte_se/Documents/Bilder/dropdownmenuscroll.png?Web=1

Thanks for your support.

Cheers,

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

View post on imgur.com

Perhaps this link is more appropriate.

missveronica
(@missveronicatv)

2 years, 10 months ago

@thomasgran

This issue may be because of a Theme or Plugin conflict.
Try to make a conflict test described in this guide.

https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

Plugin Support Ultimate Member Support
(@ultimatemembersupport)

2 years, 10 months ago

@thomasgran Yes, please do a plugin/theme conflict test. Let’s see if this is causing the issue.

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

Thanks for your support @missveronicatv
I did the test and it was this WooCommerce plugin which was in conflict with Ultimate Member. Will Woocommecerce make an update?

View post on imgur.com

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

I need this plugin for the site to function properly. It has other woocommerce plugins and they work fine.

missveronica
(@missveronicatv)

2 years, 10 months ago

@thomasgran

Do you have WooCommerce meta_keys for the UM Page dropdown fields?

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

I’m not entirely sure what to look for @missveronicatv but I’ll do some google search. Thanks

missveronica
(@missveronicatv)

2 years, 10 months ago

@thomasgran

Make a screen copy of the dropdown UM Forms Designer setup,
upload the screen copy to https://imgur.com/
and share the link here in the Forum.

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

I tried to google but I haven’t found the dropdown UM Forms Designer setup
missveronica
(@missveronicatv)

2 years, 10 months ago
@thomasgran

It’s the 4th picture on this page,
I want you to make a copy of your settings for the dropdown
and share with us in the forum by your link to https://imgur.com/:

https://docs.ultimatemember.com/article/188-adding-fields-to-a-form
- This reply was modified 2 years, 10 months ago by missveronica.
Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

These are the settings:

View post on imgur.com

Thanks for your help @missveronicatv

missveronica
(@missveronicatv)

2 years, 10 months ago

@thomasgran

Do you also have an eLearning Plugin installed?

Thread Starter thomasgran
(@thomasgran)

2 years, 10 months ago

@missveronicatv No, I don’t have the eLearning Plugin installed.

Thanks for your support @missveronicatv

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