Drop down menu not working on Safari mobile for iPhone

  • Resolved lentf

    (@lentf)


    3 years, 5 months ago

    Hello,

    the main drop down menu on my site does not work on mobile safari for iPhone. All main topic are visible, but sub-menu’s stay hidden. Changing the page to a mobile desktop site does not solve the issue.

    The drop down menu works on regular desktop Safari, Chrome (for mobile) etc. Any chance this can, or will be fixed? Any tips or advice?

    I’m on the most recent versions of WordPress, Hueman, iOS, Safari etc. No other issues with the site and / or updates.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author presscustomizr

    (@nikeo)

    Hi @lentf, thanks for opening this topic.
    I could reproduce the issue on your website on an iphone, but it seems to be specific to your site. This doesn’t happen on Hueman’s demo site for example.
    Would there be a possibility that one of your plugin or custom code breaks the menu dropdown ?
    To isolate the cause of the problem, you’ll want to follow the troubleshooting steps below.

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    2. In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    3. Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    4. Browser :
    • Check for plugin conflict : Install the WP official Health check plugin. Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • Child theme : activate the parent theme if you use a child theme
    • Theme problem : try to activate a WordPress default theme ( Twenty … )
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

      • To log possible code errors on your website, enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on https://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

    Thread Starter lentf

    (@lentf)

    Thanks for the extensive reply Nicolas. I’ll try your solutions; good to know it’s isolated to my site.

    Very much enjoying the theme other than this minor and recent issue. thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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