Drop down menu not working on site and hamburger not working on mobile

  • I have been having issues with my site for the last week or so and I believe they are due to the theme.

    When I am on desktop and hover over the dropdown menus, it does not show the dropdown fields. When I am in the customizer, it does show it working properly but it is not on live.

    similarly, when on mobile, if the hamburger menu is clicked, it loads the homepage. It does not show the dropdown menus

    I also had a similar issue with my account registration page- It originally displayed log in or register, if clicking on register it would refresh the log in page- I was only able to fix this by selecting “side by side” option

    I have cleared the cache and optimized critical CSS loading (through jetpack boost) after making any changes and still no luck.

    I am even running the most recent update from today MArch 27th 2024.

    Any help with diagnosing and fixing these issues?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mmm666

    (@mmm666)

    As an update-

    I checked all plug ins and none seemed to be causing the issue.

    I was able to return the dropdown menu functionality by deselecting the “display quick view button” mode in customizer for this plug in

    Obviously something is broken with the theme and how it communicates with the display quick view button command, I should be able to use the button and I could before the last 7-10 days.

    I now have an issue where any products with both a featured image and a gallery image do not show anything when in shop view, but do show image on an individual products page.

    Should I open a New ticket?

    • This reply was modified 11 months, 2 weeks ago by mmm666.
    Thread Starter mmm666

    (@mmm666)

    I also had to install the OceanWP plugin- I had an error message when I went to the WPocean tab on my backend.

    This has since resolved my issues, but the “display quick view button” when toggled on still does not show the button currectly.

    Hello All,

    Thank you for reaching out,

    @mmm666
    Please temporarily disable the Jetpack Boost plugin, clear all caches and cookies, and try to check the problem again.

    Regarding the error message, please tell us what message you received. To do this, please send the text of the message here.

    I didn’t see any problem with the dropdown on your site:
    https://postimg.cc/FfnnZ1M5

    Regarding the display quick view button, please send a screenshot of the issue, I’ve checked your website and saw you’ve disabled it.

    _________

    Note 1: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, in Elementor, please don’t forget to click on the regenerate all assets file and data in Elementor > Tools; and finally use hard-refreshing keys and recheck the issue.
    To refresh the page, please follow the steps explained in this link:
    https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/
    https://www.usmobile.com/blog/how-to-do-a-hard-refresh-on-your-browser/
    To clear cookies, use this icon: https://postimg.cc/0rtp7SS9.

    Summary:
    Win: Ctrl+Shift+R
    Mac: Shift+Command+R

    Note 2: According to the forum rules, we cannot solve premium plugin issues.
    Please read the forum guidelines: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

    Regarding the support for the premium products,
    please read the pinned topic in the forum; here: https://www.ads-software.com/support/theme/oceanwp/#:~:text=Paid%20Customers%2C%20please%20read%20this%20before%20posting

    Please keep us posted.
    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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