Drop menu Buttons and Gallery not working.
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Within the back of woocommerce when creating a new product I can’t seem to move boxes around or expand and collapse. I’m also having an issue the products image gallery when I go to set a featured image, its not displaying any images to select from previously uploaded images. Ive uploaded a video to youtube for more infor if required.
I’ve tried disabling all plugins and reverting to a default theme to no avail. Ive also tried resinstalling WordPress just incase. again this didnt fix.
Any elp would be appreciated,
Thanks you.
Lee.
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Hi @leelogan
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.Hi Amanda,
Find pasted below:
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Gajjar – 1.9.2.2 WPForms Lite: by WPForms – 1.6.2.2 YITH Essential Kit for WooCommerce #1: by YITH – 2.1.4 – Installed version not tested with active version of WooCommerce 4.3.3 YITH WooCommerce Delivery Date Premium: by YITH – 2.1.0 – Installed version not tested with active version of WooCommerce 4.3.3 YITH WooCommerce PDF Invoice and Shipping List Premium: by YITH – 2.0.3 – Installed version not tested with active version of WooCommerce 4.3.3 ### Inactive Plugins (1) ### WooCommerce Abandoned Cart Recovery Premium: by VillaTheme – 1.0.5.6 – Installed version not tested with active version of WooCommerce 4.3.3 ### Must Use Plugins (1) ### aaa-wp-cerber.php: by Cerber Tech Inc. – 1.0 ### Settings ### API Enabled: ? Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) ywf_deposit (ywf_deposit) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Basket: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #991 - /terms-conditions/ ### Theme ### Name: Mindig Version: 1.17.0 Author URL: https://yithemes.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: mindig/woocommerce/archive-product.php mindig/woocommerce/cart/cart-empty.php mindig/woocommerce/cart/cart-shipping.php mindig/woocommerce/cart/cart-totals.php mindig/woocommerce/cart/cart.php mindig/woocommerce/cart/cross-sells.php mindig/woocommerce/cart/mini-cart.php mindig/woocommerce/cart/shipping-calculator.php mindig/woocommerce/checkout/form-checkout.php mindig/woocommerce/content-product.php mindig/woocommerce/content-product_cat.php mindig/woocommerce/content-single-product.php /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/admin-cancelled-order.php version 2.3.0 is out of date. The core version is 4.1.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/admin-new-order.php version 2.0.0 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-completed-order.php version 1.6.4 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-invoice.php version 2.2.0 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-note.php version 1.6.4 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-on-hold-order.php version - is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-processing-order.php version 1.6.4 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-refunded-order.php version 2.4.0 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/email-addresses.php version 2.2.0 is out of date. The core version is 3.9.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/email-customer-details.php /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/email-footer.php version 2.0.0 is out of date. The core version is 3.7.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/email-header.php version 1.0 is out of date. The core version is 4.0.0 /home/wwwvaluelectrics/public_html/wp-content/plugins/woocommerce-pretty-emails/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.7.0 mindig/woocommerce/global/sidebar.php mindig/woocommerce/global/wrapper-end.php mindig/woocommerce/global/wrapper-start.php mindig/woocommerce/loop/add-to-cart.php mindig/woocommerce/loop/loop-end.php mindig/woocommerce/loop/loop-start.php mindig/woocommerce/loop/sale-flash.php mindig/woocommerce/myaccount/my-downloads.php mindig/woocommerce/myaccount/navigation.php mindig/woocommerce/single-product/add-to-cart/simple.php mindig/woocommerce/single-product/rating.php mindig/woocommerce/single-product/related.php mindig/woocommerce/single-product/sale-flash.php mindig/woocommerce/single-product/up-sells.php mindig/woocommerce/single-product-reviews.php Outdated Templates: ? Learn how to update ### Action Scheduler ### Complete: 841 Oldest: 2020-08-03 09:41:11 +0100 Newest: 2020-08-18 14:55:07 +0100 Pending: 2 Oldest: 2020-08-18 15:55:07 +0100 Newest: 2020-08-19 01:28:24 +0100
> I’ve tried disabling all plugins and reverting to a default theme to no avail
Looking at the site’s system status report I see several plugins active as well as a theme with several template overrides.
When testing, did you use a staging environment? It would be great to see how the behaviour still persists with only WooCommerce core and the default Storefront theme active.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi Amanda, The issue was being caused by Essentials grid plugin, Ive disabled it and it has fixed the issue.
- The topic ‘Drop menu Buttons and Gallery not working.’ is closed to new replies.