Dropbox API: (403) Invalid response.

Hi @uedymd
please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ), re-run the job again and send us debug log.
You can get backup log at : BackWpUp -> Logs
Thanks!

[13-Mar-2019 05:52:10] Backup archive created.
[13-Mar-2019 05:52:10] Archive size is 30.47 MB.
[13-Mar-2019 05:52:10] 3741 Files with 85.43 MB in Archive.
[13-Mar-2019 05:52:10] Restart after 25 seconds.
[13-Mar-2019 05:52:11] 1. Try to send backup file to Dropbox …
[13-Mar-2019 05:52:11] Call to users/get_current_account
[13-Mar-2019 05:52:12] Authenticated with Dropbox of user: ***
[13-Mar-2019 05:52:12] Call to users/get_space_usage
[13-Mar-2019 05:52:12] 9.09 TB available on your Dropbox
[13-Mar-2019 05:52:12] Uploading to Dropbox …
[13-Mar-2019 05:52:12] Beginning new file upload session
[13-Mar-2019 05:52:12] Call to files/upload_session/start
[13-Mar-2019 05:52:12] Response with header: HTTP/1.1 403 invalid_account_type/feature/ Server: nginx Date: Tue, 12 Mar 2019 20:52:12 GMT Content-Type: application/json Transfer-Encoding: chunked Connection: keep-alive Vary: Accept-Encoding Content-Security-Policy: sandbox allow-forms allow-scripts X-Dropbox-Request-Id: 21e4f735351d2729ebc894dc287996e8 X-Robots-Tag: noindex, nofollow, noimageindex
[13-Mar-2019 05:52:12] /home/mouri-ah/www/mouri-ah.co.jp/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (403) Invalid response.
[13-Mar-2019 05:52:12] 2. Try to send backup file to Dropbox …
[13-Mar-2019 05:52:12] Call to users/get_current_account
[13-Mar-2019 05:52:13] Authenticated with Dropbox of user: ***
[13-Mar-2019 05:52:13] Call to users/get_space_usage
[13-Mar-2019 05:52:14] 9.09 TB available on your Dropbox
[13-Mar-2019 05:52:14] Uploading to Dropbox …
[13-Mar-2019 05:52:14] Beginning new file upload session
[13-Mar-2019 05:52:14] Call to files/upload_session/start
[13-Mar-2019 05:52:15] Response with header: HTTP/1.1 403 invalid_account_type/feature/. Server: nginx Date: Tue, 12 Mar 2019 20:52:15 GMT Content-Type: application/json Transfer-Encoding: chunked Connection: keep-alive Vary: Accept-Encoding Content-Security-Policy: sandbox allow-forms allow-scripts X-Dropbox-Request-Id: 3e7e873994facc10cf16220eadc1ba85 X-Robots-Tag: noindex, nofollow, noimageindex
[13-Mar-2019 05:52:15] /home/mouri-ah/www/mouri-ah.co.jp/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (403) Invalid response.
[13-Mar-2019 05:52:15] Restart after 4 seconds.
[13-Mar-2019 05:52:16] 3. Try to send backup file to Dropbox …
[13-Mar-2019 05:52:16] Call to users/get_current_account
[13-Mar-2019 05:52:16] Authenticated with Dropbox of user: ***
[13-Mar-2019 05:52:16] Call to users/get_space_usage
[13-Mar-2019 05:52:17] 9.09 TB available on your Dropbox
[13-Mar-2019 05:52:17] Uploading to Dropbox …
[13-Mar-2019 05:52:17] Beginning new file upload session
[13-Mar-2019 05:52:17] Call to files/upload_session/start
[13-Mar-2019 05:52:17] Response with header: HTTP/1.1 403 invalid_account_type/feature/ Server: nginx Date: Tue, 12 Mar 2019 20:52:17 GMT Content-Type: application/json Transfer-Encoding: chunked Connection: keep-alive Vary: Accept-Encoding Content-Security-Policy: sandbox allow-forms allow-scripts X-Dropbox-Request-Id: ba6158d11fb9e7488f7837c37c30e97b X-Robots-Tag: noindex, nofollow, noimageindex
[13-Mar-2019 05:52:17] /home/mouri-ah/www/mouri-ah.co.jp/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (403) Invalid response.
[13-Mar-2019 05:52:17] ERROR: Step aborted: too many attempts!
[13-Mar-2019 05:52:17] One old log deleted
[13-Mar-2019 05:52:17] ERROR: Job has ended with errors in 32 seconds. You must resolve the errors for correct execution.

• This reply was modified 6 years ago by uedymd.

Hi @uedymd
Did you update BackWPUp to the latest version? If not, please try to update now.
Also, try to reauthenticate the job again by going to your job -> Dropbox tab -> App Access to Dropbox -> get Dropbox App Auth code
??
Hope that helps ??

Hi @duongcuong96
BackWPUp is the latest version and reauthenticated.
But don’t work.
thanks.

Hi @uedymd ,
I reported your issue to our devs 2 days ago, currently, there is another person also got this kind of issue like this.
And I tried to reproduce the issue with my local setup and another VPS (Singapore location) but was not able to reproduce this ??
So I would need help from you with these questions:
– Where your site located?
– What is your Dropbox plan(free user or business) ?
– Please give me the server info by going to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
-This issue only happens with Dropbox backup, correct?
Thank you very much!

Hi @duongcuong96

– Where your site located?
Japan

– What is your Dropbox plan(free user or business) ?
Dropbox business Advanced.
I used dropbox business Enterprise until the end of February.
I have a issue since I changed my plan.
And I manage a many sites,
all of which have the same problems.
There is still room for dropbox capacity.

– Please give me the server info
WordPress version: 5.1.1
BackWPup version: 3.6.8
PHP version: 7.2.14 (64bit)
MySQL version: 5.7.22-log
cURL version: 7.62.0
cURL SSL version: OpenSSL/1.0.2o
WP-Cron url: https://mouri-ah.co.jp/wp-cron.php
Server self connect: Response Test O.K.
Document root: /home/mouri-ah/www/mouri-ah.co.jp
Temp folder: /home/mouri-ah/www/mouri-ah.co.jp/wp-content/uploads/backwpup-c3c1ed-temp/
Log folder: /home/mouri-ah/www/mouri-ah.co.jp/wp-content/uploads/backwpup-c3c1ed-logs/
Server: Apache
Operating System: FreeBSD
PHP SAPI: apache2handler
Current PHP user: mouri-ah
Maximum execution time: 30 seconds
BackWPup maximum script execution time: 30 seconds
Alternative WP Cron: Off
Disabled WP Cron: Off
CHMOD Dir: 0755
Server Time: 23:45
Blog Time: 08:45
Blog Timezone: Asia/Tokyo
Blog Time offset: 9 hours
Blog language: en-GB
MySQL Client encoding: utf8
PHP Memory limit: 268435456
WP memory limit: 40M
WP maximum memory limit: 256M
Memory in use: 2.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, ctype, curl, date, dom, exif, fileinfo, filter, gd, gettext, gmp, hash, iconv, intl, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, snmp, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

-This issue only happens with Dropbox backup, correct?
Yes.

Thank you for your response.

• This reply was modified 6 years ago by uedymd.
• This reply was modified 6 years ago by uedymd.
• This reply was modified 6 years ago by uedymd.

@uedymd thank you very much for your help,

I used dropbox business Enterprise until the end of February.
I have a issue since I changed my plan.
And I manage a many sites,
all of which have the same problems.

So what plan did you changed to?

@duongcuong96

>>So what plan did you changed to?
Dropbox business Advanced.

@uedymd thank you!
I’ve reported the issue to our developers also Dropbox too, will back to you when having something new.
Also, just for one last test, have you try reauthenticate with both App Access to Dropbox and Full Access to Dropbox permission? If not, please give it a try.
Thank you!

Hi @duongcuong96

The cause seems to be in Dropbox transfer limit
https://www.dropbox.com/developers/reference/data-transport-limit

I will contact Dropbox support.
Thank you!

@uedymd
Great!
Hope to hear something new form you ??

Hi @duongcuong96

I currently manage about 150 sites.
And use BackWPup for all sites.
Dropbox API request limit is 25000/month.
The request is currently used up in about three days.
How many requests using for one backup?

Thank you!

Hi @uedymd
BackWPUp will do multi-part upload 4MB chunk size if the backup archive larger than 5MB,
each chunk size upload cost one request ??

• This reply was modified 6 years ago by happyAnt.

@uedymd
I think the issue can be marked as resolved now ??
But if you still have the issue, please let me know!
Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support ??
https://www.ads-software.com/support/plugin/backwpup/reviews/