Dropbox Backup Pro: Name Not Matched

  • Resolved aisles

    (@aisles)


    7 years, 10 months ago

    When I run the backup, during “Archiving of Files”, I get an error message when it comes across files with spaces in their names.

    For example, one file is called:
    ./wp-content/themes-ai1ec/vortex/font/SIL Open Font License 1.1.txt

    When it reaches this file, the plugin comes back with the error message:
    “Dropbox Backup wasn’t created. zip warning: name not matched: ./wp-content/themes-ai1ec/vortex/font/SIL zip warning: name not matched: Open zip warning: name not matched: Font zip warning: name not matched: License zip warning: name not matched: 1.1.txt”

    It splits the name up treating it like different files, I think?

    This is not one instance – if I change one file (to have hyphens and not spaces), then the next file it encounters, it times out on it. And obviously the file name can’t be changed without effecting other plugins etc.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author backup-dropbox

    (@backup-dropbox)

    Hello,

    I want to ask you to open support ticket in our ticket-system:
    In you WordPress dashboard, on Dropbox backup plugin page just click the button “Help” and write there your message.
    Each problem will be solved ASAP.

    Thank you!

    Best Regards,
    Backup & Restore Dropbox Support Team

    Thread Starter aisles

    (@aisles)

    Okay! Done! Thank you very much.

    Plugin Author helena46

    (@helena46)

    The problem was solved by means of choosing another method of backup creation in plugin “Settings”.

    Backup & Restore Dropbox Support Team

    Thread Starter aisles

    (@aisles)

    A backup was carried out and files were uploaded to Dropbox but there is an error message now appearing that not all the files were uploaded to Dropbox:

    Not all files uploaded

    I will also send notification of this current problem as requested above.

Viewing 4 replies - 1 through 4 (of 4 total)
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