Dropbox integers

  • Resolved edwinkort

    (@edwinkort)


    3 years, 5 months ago

    The Dropbox SDK uses 64-bit integers, but it looks like we’re running on a version of PHP that doesn’t support 64-bit integers (PHP_INT_MAX=2147483647). Library: “/var/www/wordpress/wp-content/plugins/backup/com/lib/Dropbox/RequestUtil.php”

    I want to try and restore some backups from my previous installation (no problem making them), but now get above error. How do I fix this? Using php 7.4.21

    • This topic was modified 3 years, 5 months ago by edwinkort.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @edwinkort ,

    Thanks for reporting.

    May we kindly ask you to send us the screenshot from the System Info from your Backup Guard plugin, please?
    https://prnt.sc/1vazh4h

    We assume, that the issue is connected with the low Int size you may have, but to make sure, we need to have the screenshot.
    Also, may we know if you are getting the error when trying to import the backup from your Dropbox into your WordPress Backup Guard plugin?

    Looking ahead to hearing from you soon.

    Best,
    BackupGuard Team

    Thread Starter edwinkort

    (@edwinkort)

    Hi,

    Below is my screenshot
    https://prnt.sc/1vbmqbq

    I was trying to import from Dropbox.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @edwinkort ,

    Thanks for the screenshot.
    As mentioned in our previous reply, the issue is connected with the low Int Sze you have:
    https://prnt.sc/1vp2uqe
    In order to increase it, please, contact your hosting provider.

    But we can suggest you download the backup from Dropbox to your PC and try to import the backup from your Local PC as a workaround, or else connect via FTP and insert the backup file into the following directory: wp-content/uploads/backup guard.

    Please, let us know if you have additional questions we can help you with.

    Best,
    BackupGuard Team

    Thread Starter edwinkort

    (@edwinkort)

    I bow got a little bit further with this. Now the plugin complains that it is a migration istead of a restore.

    All that has changed is that the site now has a secure connection instead of insecure. ??

    • This reply was modified 3 years, 5 months ago by edwinkort.
    Thread Starter edwinkort

    (@edwinkort)

    New issue with this..

    How often I try to click on it, the button ‘restore’ does not work ??

    Thread Starter edwinkort

    (@edwinkort)

    Trying with SGBP Extractor now. Seems promissing

    Thread Starter edwinkort

    (@edwinkort)

    So, the backup was extracted, and copied to my WordPress installation, but still no luck

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @edwinkort ,

    Thanks for the details.

    I guess, we will need some more information to investigate the issue, but it can’t be shared publicly.
    May we kindly ask you to contact us via the [email protected] email address and send us the support thread URL so we can identify you easily?

    Looking ahead to hearing from you soon.

    Best,
    BackupGuard Team

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @edwinkort ,

    We noticed, that you contacted us via email as well.
    Thus, we will mark this support thread as resolved, so there is no misunderstanding.

    Best,
    BackupGuard Team

Viewing 9 replies - 1 through 9 (of 9 total)
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